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Newbie
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Message 1 of 2

Viewing ir downloading JPG files

Does anybody have the solution to the following problem?

I cannot download or view JPG files on my bt wireless connection unless I disconnect my phone/ipad and use my 4g connection provided by my mobile provider. I can use other wireless broadband services on these devices but not my own at home.

Please can anyone help me.

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Viewing ir downloading JPG files

Check to see if BT Web Protect is turned on and if it is try turning it off.

https://www.bt.com/help/security/set-up-and-use-bt-web-protect#:~:text=You%20can%20turn%20off%20BT,y...

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