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Aspiring Contributor
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Message 1 of 22

Voice over FTTP - number porting and / or redirect?

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Hi,

13 months after we were able to place the order Openreach have now installed Fibre to the premises out to our rural property. Our phone line is still running over the copper line which is so degraded (it's a direct lay into the ground) that it's almost completely unworkable.

BT are enabling the voice over the FTTP from the 24th but are saying that:

1. They can't port the number over  - which is annoying but not the end of the world

2. They can't put a redirect from the old number to the new number - which seems crazy

My contact at the BT FTTP team, Gemma, has done an incredible job in getting this sorted so I am minded to believe her but  I just wanted to double check with the knowledge base here. Any thoughts?

Thanks
Beau

 

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21 REPLIES 21
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Sage
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Message 2 of 22

Re: Voice over FTTP - number porting and / or redirect?

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Gemma is 100% correct. At present it's not possible.

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Aspiring Contributor
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Message 3 of 22

Re: Voice over FTTP - number porting and / or redirect?

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Thanks for the swift response. I won't ask why it isn't possible!

Do you know if a recorded message with the new number can be put on the old number?

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Sage
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Message 4 of 22

Re: Voice over FTTP - number porting and / or redirect?

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@UsCullens wrote:

Thanks for the swift response. I won't ask why it isn't possible!

Do you know if a recorded message with the new number can be put on the old number?


That I don't know, the FTTP team will answer this one for you.

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Aspiring Contributor
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Message 5 of 22

Re: Voice over FTTP - number porting and / or redirect?

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OK - thanks again. I've asked Gemma so will wait for her response.
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Aspiring Contributor
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Message 6 of 22

Re: Voice over FTTP - number porting and / or redirect?

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For general information if anyone else is having their voice line switched over to FTTP BT can put a message advising the new (FTTP based) number on to the old (Copper based) number but ONLY at the point they place the order. This will last for a maximum of 1 month.

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Sage
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Message 7 of 22

Re: Voice over FTTP - number porting and / or redirect?

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Thanks for the info.

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Aspiring Expert
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Message 8 of 22

Re: Voice over FTTP - number porting and / or redirect?

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How can voice over Fttp be enabled for the Nokia ONT with no telephone port? Will BT swap out the ONT for a different one?

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Distinguished Sage
Distinguished Sage
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Message 9 of 22

Re: Voice over FTTP - number porting and / or redirect?

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No, the phone connection will be on the hub.

FVA is being phased out and replaced by digital voice via the hub

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Aspiring Expert
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Message 10 of 22

Re: Voice over FTTP - number porting and / or redirect?

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No, because the ONT’s aren’t interchangeable. A Nokia ONT will only work on a Nokia Head End. You can’t put say a Huawei or ECI one on Nokia like you can put Nokia on Huawei or ECI.