Hey I just moved literally a street away from my old house and apparently Infinity is no longer available, when can I expect it because just a street down it is available?
You will need to find out what cabinet you are on. Use the checker then email Openreach at firstname.lastname@example.org and ask them when Infinity will be available.
The Openreach Superfast Fibre Broadband Scheme is being rolled out, done and managed by Openreach for ALL ISPs/CPs so BT Retail (a communication provider/ISP whom operates this forum) does not have much say as to when and if you will be able to get fibre broadband (FTTC or FTTP or equivalent) as that is up-to Openreach.
Not all the cabinets in a FTTC fibre enabled exchange area will be upgraded, so some areas in that exchange area will be unable to get fibre broadband at this current time.
If there is no mention of WBC FTTC when checking the BT Wholesale Database then unfortunately it looks like your cabinet isn't currently in Openreach's commercial fibre broadband rollout plan or there is not yet a public release estimated date on when the cabinet will get upgraded with a FTTC Dslam cab.
The majority of the properties in your postcode area are connected to PCP 70 which doesn't seem to have been upgraded with a FTTC Dslam cabinet yet and therfore means that NO ISP/CP can offer you their FTTC fibre broadband product to your property.
However you should be able to get a good 7mbps to 17mbps ADSL2+ connection.
The Openreach Superfast Fibre Broadband rollout plans are still being added too.
So your cabinet may be upgraded in the future, though there is no public time scale on when that will be.
Please bear in mind that in some cases it may not be possible to provide FTTC broadband in areas due to:
• Your line may be too far from the local street cabinet to have a stable FTTC broadband service such as BT Infinity service.
• Your local street cabinet may not be suitable for fibre optic cables.
• We haven't yet got the council's planning permission to do the necessary work at your local street cabinet.
• Your home may not be suitable for fibre optic cables.
• Your landlord may not have agreed to the fibre infrastructure being provided in your building (for example if you live in a flat).
• There isn't a adequate power supply
• Health and safety issues
• No ducting or inadequate ducting
plus lots more.
The build of the fibre broadband infrastructure in the area isn't always easy and can be very complex.
As gg30340 has said, you can try emailing NGA Openreach via email@example.com with your landline number, address and pcp(cabinet) number to see if they have any more information regarding upgrading your cabinet. It may take a week or so to get a reply.
In areas where the commercial Superfast-Openreach fibre broadband rollout will not be able to reach, your local council or govenment BDUK superfast broadband rollout scheme may be able to help. For more information on your BDUK superfast broadband rollout scheme, you will need to contact your council or government.
Unfortunately BT Retail (a communication provider/ISP who operates this forum) does not have much say as to when and if you will be able to get FTTC or FTTP/H based broadband such as BT Infinity.
You can register your interest for Fibre Broadband such as BT Infinity by going to http://superfast-openreach.co.uk/expression-gen.aspx
The Superfast Openreach When and Where website is: http://superfast-openreach.co.uk/where-and-when/
Also look out for these FTTC Cabinets on/near your street/area. If you see one near your old cabinet (pcp) then you maybe in luck for Fibre broadband.
Hope that helps,
**The Commercial Fibre-Optic Broadband Rollout is being managed and done by Openreach for all communication providers/ISPs. The BDUK fibre broadband schemes are managed by Openreach along with your local authority.BT Retail (a communication provider/ISP) has nothing to do with the rollout of fibre broadband.**