I've been having a lot of random intermittent disconnect with my smart hub and i'm finally at my wits end! The only recurring thing I can see on the technical log is WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]
Some days I don't disconnect at all, and others I will constantly disconnect every few minutes for hours at a time - come rain or shine!
I'm connected to the master socket, I've tried a different hub (as I happened to have a trial hub here spare), and I have run the quiet line test and do get a crackling sound on the line intermittently between the messages. (I've also tried two different filters in case it was the filter!)
Looking down the smart hub stats, I'm not sure if my noise margin on the line is rather high, so would appreciate some advice!
If you get crackling on the line intermittantly then this is where your problem lies. You need an engineer out to track this down and resolve.
Call 151 and report a line fault, don't mention broadband.
Hiya, yeah i'm connected to the test socket within the master socket 🙂
I've ordered some new filters so will try that just in case as I don't seem to get any crackle on the quiet line test when i just have my phone plugged in and nothing else
Hi @welshjemz As you are not hearing any noise when you have just the phone connected it could be the filters. Once you have received tested with them post back and let us know how you get on.
Ok new filter on, and did the quiet line test - one tiny little bit of quiet crackle, but stayed quiet through two cycles of the message (which is an improvement on before)
I'll give it a few days and see how the broadband holds up 🙂
@NeilO Back again! New filter fitted and hadn't had a single problem until tonight when we're back to the same messages I had on the hub before:
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