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dorian19
Newbie
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Message 1 of 2

Weather & other issues with Infinity.

So we have Infinity for a couple of months now (Aberdeen City) and we experience multiple internet drops a day (20+) that take for about 30 seconds. Also how it is possible that the internet drops every single time there is a stronger wind outside or it rains? I'm not joking, every single time it starts to rain, the internet drops instantly. It's not possible. When I moved to UK I didn't even thought there could be such low quality internet services.. The customer service is terrible and people like me can't afford to pay 15-20 pounds for every call to BT customer service that takes 20-25 minutes to get to talk to a human being..

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1 REPLY 1
Guru
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Message 2 of 2

Re: Weather & other issues with Infinity.

Calls to service from your landline are free.

Clearly there is something wrong with your line.  

 

If you haven't had any sensible resonse from telephone service, try online https://bt.custhelp.com/app/contact/

 

Or try the mods at: http://bt.custhelp.com/app/contact_email/c/4951 .  But be aware they take 3 working days to reply: sometimes more if busy; but they have a good record of getting things solved once they are on the case.

 

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