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dikul
Contributor
993 Views
Message 1 of 4

Well done to Openreach and something new learned

After a long period of general slowdown on my Inifity 2 line and the usual rebooting of the router and India telling me that my building work/ trees and/or internal wiring must be at fault.  We have had no building work and no trees any where near the front of our property.

We eventually were vvisited by a special faults investigator, who found that when we had infinity installed that the wiring block in the box where the external wiring terminal ate just outside our front door was a screw terminal type and that "Inifinty" should never have any screw connections in the circuit.  Block changed to gel type and speed back up to 70 Mbps from 40-45.

well done that man.

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Distinguished Sage
Distinguished Sage
983 Views
Message 2 of 4

Re: Well done to Openreach and something new learned

@dikul

You can provide feedback to Openreach on this form.

 

https://www.formwize.com/run/survey3.cfm?idx=505d040e0a0e0c

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dikul
Contributor
965 Views
Message 3 of 4

Re: Well done to Openreach and something new learned

Thanks Keith, will done.
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Distinguished Sage
Distinguished Sage
962 Views
Message 4 of 4

Re: Well done to Openreach and something new learned


@dikul wrote:
Thanks Keith, will done.

All feedback does go back to their manager, and then onto the person concerned, and is appreciated.