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mrswadge
Newbie
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Message 1 of 6

Welwyn Garden City, AL8 - Broadband Outage (12th April 2019)

Broadband has been down since around 10am this morning in Welwyn Garden City AL8 area. There seems to be no sign of it being fixed nearly 6 hours later.

Does anyone know what is happening?

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Distinguished Sage
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Message 2 of 6

Re: Welwyn Garden City, AL8 - Broadband Outage (12th April 2019)

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mrswadge
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Message 3 of 6

Re: Welwyn Garden City, AL8 - Broadband Outage (12th April 2019)

Thanks, I've checked there already. It says that it should be fixed by 2:56pm. As it's now out of date, I figured that I could ask here instead.
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Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: Welwyn Garden City, AL8 - Broadband Outage (12th April 2019)


@mrswadge wrote:
Thanks, I've checked there already. It says that it should be fixed by 2:56pm. As it's now out of date, I figured that I could ask here instead.

Only Openreach would know that, and they will update BT Retail with any progress, just as they would update any other provider.

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mrswadge
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Message 5 of 6

Re: Welwyn Garden City, AL8 - Broadband Outage (12th April 2019)

I guess it is a 'smaller incident' as it's not appearing on https://www.homeandbusiness.openreach.co.uk/help-support/local-network-status-checker
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Distinguished Guru
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Message 6 of 6

Re: Welwyn Garden City, AL8 - Broadband Outage (12th April 2019)

There's  a fibre cable fault. Repair work currently being carried out. Should be back up soon.

2019-04-12 16_48_43-Microsoft Excel - Fibre3PM-1  [Read-Only].png