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DF2003
Aspiring Contributor
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Message 1 of 3

Went from Consistent 70mb to under 15mb since May 23rd

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BT Speed.PNGEver since May 23rd my internet has went from a consistent 65mb+ to under 20mb ALL THE TIME. I've dont this over Ethernet, On my phone , Xbox one X on Ethernet and that only gets 35mb.

 

I've noticed this happened since may 23rd when 50% of customers must recieve their advertised speeds. https://www.wired.co.uk/article/uk-broadband-speeds-fibre-to-the-home

So im wondering why? I've reboot the router multiple times.

Im on BT HUB 5

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DF2003
Aspiring Contributor
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Message 2 of 3

Re: Went from Consistent 70mb to under 15mb since May 23rd

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j.PNG

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imjolly
Distinguished Sage
Distinguished Sage
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Message 3 of 3

Re: Went from Consistent 70mb to under 15mb since May 23rd

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post the stats from hh5  troubleshooting then helpdesk

run btspeedtester again with wired connection but this time run diagnostci test and post results preferably with IE/Edge as firefox and chrome giving odd results



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