Im banging my head against a wall with the BT Tech Support , my upload speed is being throttled , now I can't access my hub config page , tried resetting the router and thats made no difference at all.
I explained that I needed to speak to someone in the 'MOD' team and they just practically laughed and said thats for military use only!! WTF??
Then tried to explain that a parameter setting need to be sent to the hub over CWMP and I might as well have been speaking Swahili 😞
Any advice or answers would be great.
The MOD TEAM are as all group of BT EMPLOYEES who moderate the forum and help if forum members are unable to assist
BT Do not throttle connections so your problem is elsewhere
in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL
Someone may then be able to offer help/assistance/suggestions to your problem
I'm using FTTP not ADSL , so shouldn't be an issue.
If I connect my Mac direct to the internet via PPOE and bypass the router the speeds are perfect 912/112 , so the fault as always seems to lay with the shoddy SH2.
So your Internet connection speed is OK so I assume the problem is download speed which is not guaranteed are you using ethernet or WiFi when you have download problem
I am sorry for the response that you got when you called in. The person that you spoke with seems to have thought that you were talking about a team for the Ministry of Defence.
I'd like my team to look into this for you and see if we can get things moving. We can be reached through an invite. I'm going to send you one now through your private messages.