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Beginner
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Message 1 of 5

What is the correct speed?

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When I check my speed using BT's own speed checker I get 149 down and 39 up - every time I check - that makes me suspicious!

Using any of the many other speed check websites gives me around 40 down and 40 up.

How can I find out the correct speed?

Colin

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Recognised Expert
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Message 2 of 5

Re: What is the correct speed?

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I use the Ookla Speed Test app on my phone which is connected on the 5GHz band.

I'm aware that Wi-fi testing isn't the most reliable method but it usually shows my speed to be greater than my minimum guaranteed so I'm not fussed.

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Beginner
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Message 3 of 5

Re: What is the correct speed?

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Ookla gives me 36/31 - before I accepted the free offer to upgrade to 150 I was getting at least 50 so I'm going to be complaining!!!

Colin

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Distinguished Sage
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Message 4 of 5

Re: What is the correct speed?

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post the results of the btspeedtester when using ethernet connection not wifi  https://www.speedtest.btwholesale.com/

there are no guarantees on download especially when using wireless which is prone to interference

post your hub stats 



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Beginner
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Message 5 of 5

Re: What is the correct speed?

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I phoned BT and was advised to use fast.com.

Speeds are consistently around 120  🙂

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