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Aspiring Expert
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Message 1 of 4

When does equipment actually arrive?

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Hi,

New to BT bradband and phone and awaiting connection and surprised how long it is to take, anyway the tracking is suggesting to me that the equipment will be despatched the day I'm transfered from present supplier so I'm concerned it won't be with me on transfer.

Can I be assured please that it will be with me?

If they use a cheap courior or Royal Mail I very much doubt I would get a next day delivery.

Thanks.

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Distinguished Sage
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Message 2 of 4

Re: When does equipment actually arrive?

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your equipment should arrive before your service goes live normally the day before
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Moderator
Moderator
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Message 3 of 4

Re: When does equipment actually arrive?

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Hi @dnpark38 Welcome to the forum and thanks for your post. 

 

Your equipment delivery will be on or before your activation date. You will find further information on When will my BT Hub be delivered?

 

cheers

John

 

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Aspiring Expert
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Message 4 of 4

Re: When does equipment actually arrive?

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Thanks both your reassurences, I just hope not sent via Royal Mail 🙂

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