Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
akira0408
akira0408
Newbie

on ‎18-10-2019 23h59

1,220 Views
Message 1 of 3

When does my bt engineer come?

I ordered broadband by BT.

In my track my order page of my app says Broadband installation by an engineer at your home. But this include the day information for services activation , and the time slot the engineer is coming does not there.

so I would like to know when they come.

BT customers always do not know when they come?

0 Ratings
Reply
2 REPLIES 2
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎19-10-2019 6h15

1,193 Views
Message 2 of 3

Re: When does my bt engineer come?

@akira0408 

Its Openreach that come, not BT Retail. I expect you will be updated nearer to the day.

0 Ratings
Reply
Devon_Dave
Distinguished Guru

on ‎19-10-2019 7h51

1,181 Views
Message 3 of 3

Re: When does my bt engineer come?

Most broadband installs do not require a visit from an engineer. Either an openreach or contractor will undertake some work at your local copper cabinet (PCP).

The home hub gets posted out to you. 

(If I have helped you in any way please click the thumbs up. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.
0 Ratings
Reply