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akira0408
Beginner

on ‎18-10-2019 23h59

1,632 Views
Message 1 of 3

When does my bt engineer come?

I ordered broadband by BT.

In my track my order page of my app says Broadband installation by an engineer at your home. But this include the day information for services activation , and the time slot the engineer is coming does not there.

so I would like to know when they come.

BT customers always do not know when they come?

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎19-10-2019 6h15

1,605 Views
Message 2 of 3

Re: When does my bt engineer come?

@akira0408 

Its Openreach that come, not BT Retail. I expect you will be updated nearer to the day.

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Devon_Dave
Distinguished Guru

on ‎19-10-2019 7h51

1,593 Views
Message 3 of 3

Re: When does my bt engineer come?

Most broadband installs do not require a visit from an engineer. Either an openreach or contractor will undertake some work at your local copper cabinet (PCP).

The home hub gets posted out to you. 

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