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mrh2019
Aspiring Contributor
483 Views
Message 1 of 18

Where has my speed gone..

Hi all I've had Infinity 2 now for over a year and been enjoying connection speeds off Meg up and Meg down, that was until the about a week ago where it has now dropped to at best 44 up and 6 down. Have done a number of online speed test and all give the same result  Have tried a different router, makes no difference. Have spoken to BT India they say there are no problems with the line and this is the max speed I should get... 

I'm not happy bunny.

Has anyone else experienced anything like this.

 

Regards,

 

Martin

 

 

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17 REPLIES 17
Distinguished Expert
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Message 2 of 18

Re: Where has my speed gone..


@mrh2019 wrote:

Hi all I've had Infinity 2 now for over a year and been enjoying connection speeds off Meg up and Meg down

 

 


What speed is that, off Meg up and Meg down?

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Enigma123
Expert
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Message 3 of 18

Re: Where has my speed gone..

As above tell us what speed you had before.
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mrh2019
Aspiring Contributor
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Message 4 of 18

Re: Where has my speed gone..

O'dear Smiley Embarassed that was the BT spell check that did that Smiley LOL

 

Right then.... my old speeds 59 Meg down and 13 Meg up, now getting 44 Meg down and 6 Meg up....

 

Regards,

 

Martin

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mrh2019
Aspiring Contributor
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Message 5 of 18

Re: Where has my speed gone..

Well I've not had any replies as of yet, but there is now a large number of posts on this forum with people having the same problem. Would be nice to hear from BT about what is happening....

 

 

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Enigma123
Expert
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Message 6 of 18

Re: Where has my speed gone..

What is your speed estimate as if you where a new customer this may have changed from the previous year.
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Enigma123
Expert
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Message 7 of 18

Re: Where has my speed gone..

Let us know when you've checked
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mrh2019
Aspiring Contributor
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Message 8 of 18

Re: Where has my speed gone..

my speed estimate was about 63, I was getting 59 which was great but now its down to 55 speed estimate, which is 44 in the real world which I think is a BIG drop and all this has happened in about a week..

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Enigma123
Expert
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Message 9 of 18

Re: Where has my speed gone..

You need to see if the speed estimate has changed not what you where told before. You need to get check the estimate real time not what they told you last year.
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jonstatt
Aspiring Expert
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Message 10 of 18

Re: Where has my speed gone..

I was one of the first to get Infinity in my area and hit about 42 at peak (even though original estimate was 32). Now I can't get higher than 34. This is because as more and more people joined Infinity, crosstalk increases in the cabinet and the speed reduces. Also I understand from searching that drop cables at the cabinet can be shared with other users and that can cause a more sudden drop. BT have a policy of not undoing this even if you complain. So unfortunately many of us have had to contend with dropping speeds as more neighbours join in.

 

The BT estimate now says 30.4 for my line which I always feel is a somewhat naughty thing that BT change this after a year of having the service.

 

There are advances still being rolled out by BT Wholesale such as vectoring which remove some most of the effects of crosstalk. I believe this is being trialled right now. I also understand this will be an easier roll-out for those with Huawei equipment at the cabinet (your modem will also be a Huawei one if the cabinet is). 

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