Where is my new Hub???

[Pilot25dmc]

My fibre to the home is getting installed tomorrow but there is no sign of my new hub. 

In years gone by I have always got a new hub when I renewed my contract and it always arrived a few days (in some cases a week) before the activation date. 

Do the engineers bring it with them now for full fibre installs?

[Keith_Beddoe]

@Pilot25dmc 

Which BT Home hub do you have at the moment, and does it have a red WAN port on the back?

[Pilot25dmc]

I have the Smart Hub 2 which I am pretty sure is currently the all singing, all dancing model available - I also bought it, it wasn't free. 

But I was told when I ordered that I would get a new hub, so I want my ‘new’ hub. 

Even if it is just another Smart Hub 2, I will just keep it in its box as a spare  

[Keith_Beddoe]

If you bought your existing Smart Hub 2 via BT, then that may be recorded against your line.

I thing you will have to wait to see if one turns up.