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CherylDonohue
Beginner
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Message 1 of 2

Who to contact?!

Hi everyone, 

I’m a new BT customer. The first 2 weeks of broadband service was flawless... however, now it’s intermittent. I’m unable to do important online video calls to work as I know the internet will cut out mid call - I’m currently using my data on my phone as a source of steady broadband. 


Is there no online chat box? Or email I could send my issue to? 

I’m still within my 30 days and if I don’t get an improvement of service I will cancel. 

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SuperFlyGuy
Contributor
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Message 2 of 2

Re: Who to contact?!

This page should give you access to phone numbers and online chat options;

https://www.bt.com/help/contact-us#broadband/fix-broadband-problems

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