My exchange has just activated fibre optic throughout the town I live in, but me and 4/5 other streets cannot access fibre optic. I beleive that most of us are on the same cabinet but I have not yet investigated. My question is how can a street on one side of town get fibre optic when the otherside can't? and how can we get it?
It all depends on if the cabinet you are connected to has been upgraded to FTTC (Fibre to the Cabinet) Not every cabinet gets connected for various reasons such as not being granted planning permission, not financially viable, no electrical supply nearby etc etc.
If you use this checker it will tell what cabinet you are on and what services it can receive.
The checker says that I am cabinet 5 and it does not say anything about fibre optic, even though a couple of weeks ago it said it was available.
there are numerous posts on the forum just like yours. this is a decision made by openreach on viability. they do revisit later and may install a cabinet then - you just have to wait
can you post the results from the dslchecker