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Beginner
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Message 1 of 4

Why do I need to buy a new Smart Hub?

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Hello! I currently have BT Infinity 2, and purchased a Smart Hub earlier this year to try and improve my wifi coverage (it sort of worked). Tomorrow I'm getting Ultrafast Plus installed, and was sent a new Smart Hub (presumably paid for by the activation fee), which I paid £9.99 postage for. I suggested at the time that I didn't need one, but was told they are different to the existing Smart Hubs. As far as I can tell they're identical, and I feel a little bit fiddled.

If I didnt' really need a new a Smart Hub, what exactly does teh engineer need to do in my house? Surely the work is at the cabinet down the road?

Anyone want to buy a Smart Hub?!

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Why do I need to buy a new Smart Hub?

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you need the new hub for its Gfast technology which your old one lacks



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Beginner
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Message 3 of 4

Re: Why do I need to buy a new Smart Hub?

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Thanks for the quick response - appreciated. Makes sense of course (they just looked identical!).

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Recognised Expert
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Message 4 of 4

Re: Why do I need to buy a new Smart Hub?

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According to message 10 on this thread the Ultrafast hub should look a little different regarding the ports available 
https://community.bt.com/t5/ADSL-Copper-broadband/Ultrafast-smarthub/td-p/1837387