The reason the line is strangled is because it's running a high margin on both paths, with associated INP.
If you look at the stats it's doing 13 and 14db margins ... a tad away from orange banding. Something (impulse noise) or the user has caused that to happen since line connection conception, maybe restarts or even noise on the line, either way the margins are high.
We'll take a look into it all for you. You can reach us by clicking on my user name and then on contact the mods. Fill that form in and we'll get back to you within a few working days.
I want to thank everyone that has posted on this thread offering help. It's great to see the Community out in force supporting each other.
There's a distinct possibility the connection crossed the 15db margin threshold and entered orange banding ... if so, it's effectively banded regardless of its sync rate, even if the margin has now fallen below that threshold.
Roger - that doesn't explain why the IP profile is down at 22meg with a sync of 50meg.
Just an update. No reply from the mods yet but since my last restart, there have been no resyncs.
Connection is still:
Sync 50142 / 9997 kbps
Attainable Rate is 49336 / 17002 kbps
Profile is still 23mbps though 😞