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abathingape
Contributor
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Message 11 of 45

Re: Why does my Line Speed Drop?

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I am using the Openreach HG612 modem with an Asus RT-AC68U Router.

 

It's Tuesday night now and my connection hasn't improved much.  Like I said before - I was easily getting 50MB for a good 10 days or so with no issues.  Any ideas?

 

I have installed the HG612 Modem Stats program, v5 by Ronski, so stats are available for you guys to assess.

 

 

 

 

Please assist as Speedtest right now is showing half the speed (25MB/s) I should be getting.

 

Thanks 🙂

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Sage
Sage
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Message 12 of 45

Re: Why does my Line Speed Drop?

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Have you got the corded telephone yet? The sooner you can check your line the better.

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abathingape
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Message 13 of 45

My Line Speed Has Dropped...

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A couple weeks ago I created a thread but I didn't have a landline phone to carry out tests...so I'll start again and create a new thread.

 

I've had Infinity 52MB for approx 6 weeks now.  The first couple weeks I  had a stable 52MB connection however lately I've noticed drops in speed.  I have a new build property so wiring/connections should be fairly new.

 

I often have an Attainable Rate of 50148 and a Line Rate of 51310.

 

This morning it dropped to an AR of 23008 and LR of 30314.

 

Can someone please explain what is going on here?  System up time is 12 days so it's not rebooted or anything.

 

I am using an Openreach HG612 modem and have the stats collector software installed.  Screen shots below also.

 

John46 gave me some tests to do in old thread.  Results are below.  Also - I don't think it's weekend congestion related as it's been like this for at least 3 weeks now.  Someone please help 🙂

 

I have also ran the noise test using the landline phone and I heard zero noise, so that seems fine.

 

 

 

 

 

 

 

 

 

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Distinguished Sage
Distinguished Sage
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Message 14 of 45

Re: My Line Speed Has Dropped...

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@abathingape

Its best that you keep to one thread, so I have merged your new thread with you original unsolved one.

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Venomx
Expert
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Message 15 of 45

Re: My Line Speed Has Dropped...

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might seem obvious but, You could try using a newer router ( Homehub 5 or 6 )

Also, try the test socket below your faceplate.
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Distinguished Sage
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Message 16 of 45

Re: My Line Speed Has Dropped...

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There is nothing wrong with the Asus certainly better then a hub 6
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Distinguished Sage
Distinguished Sage
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Message 17 of 45

Re: My Line Speed Has Dropped...

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Have you tried re-starting the modem?

 

I doubt that your router is causing the problem but if you do want to rule it out and assuming you are using a Windows computer you could make a direct connection from your PC/Laptop to the modem which will eliminate the router.

 

Follow this guide to do that. Use your computer as normal to see if your speeds improve. Obviously no other devices will be able to use the Internet when you are doing this.

Step 1: Remove the router from the modem

Step2: Connect your pc/laptop into the modem using LAN1 port

Step3: Open network and sharing centre on Windows and click set up a new connection or network

Step4: Connect to the internet then click make a new connection Broadband PPPoE

Step5: Username bthomehub@btbroadband.com and the password as BT

Step6: connect, If it doesn't,keep pressing try again until it does.

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abathingape
Contributor
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Message 18 of 45

Re: Why does my Line Speed Drop?

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Is a restart of the modem worthwhile at all?
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Distinguished Sage
Distinguished Sage
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Message 19 of 45

Re: Why does my Line Speed Drop?

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Your speeds are rubbish. Nothing to lose and it will re-sync. 

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abathingape
Contributor
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Message 20 of 45

Re: Why does my Line Speed Drop?

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Ok.  I will try a reboot of the modem and report back my findings. 

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