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Message 1 of 5

Why is it called "infinity"?

.....is it bacause that's how long it takes to get an engineer to fix it or does it describe how long you'll wait for someone to answer the phone at a BT call centre?

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UrbanGrunt
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Message 2 of 5

Re: Why is it called "infinity"?

I have had a BT engineer out twice for loss of service, both turned up the next day AM on the dot. I have also had lots and lots of visits from engineers for line issues, most have turned up within 2-3 days. Service seems good to me, I agree the phone service is useless which is why I always contact BT online.

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Message 3 of 5

Re: Why is it called "infinity"?

I have sat here waiting for an engineer "who will be with you between 8 and 1" (after 9 days).
......................It's now 1.40 .....................no show!!!
But given the service we've had so far we actually didn't really expect them to turn up.
I'm not sure I can bare another pointless call to the Indian call centre 😞

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Message 4 of 5

Re: Why is it called "infinity"?

More promises ......
"We'll call you back"
"service will be restored by 4.00 ...... then 8.00 ...then 10.00".
Phone again.....
"we don't know anything about it....the engineering desk is closed .....we'll ring you back....."
Now 10 days without service.

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Moderator
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Message 5 of 5

Re: Why is it called "infinity"?

Hi Soon-2Bx-customer,

 

Thanks for posting. This doesn’t make for great reading to be honest. I’ll be happy to take a look into this for you if you wish. Drop me an email with your details. You’ll get the “contact us” link in the about me section of my profile.

 

Cheers

 

David

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