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BinarySpeaking
Beginner
383 Views
Message 1 of 24

Why is my upload so poor (1.5mb) ?

Hi 

I am getting 17mb download, but only have 1.5mb upload. . . it used to be 4mb.

Why don't BT speed tests show the upload speed?

Is there a way to get BT to look at the upload speed?

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23 REPLIES 23
Distinguished Sage
Distinguished Sage
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Message 2 of 24

Re: Why is my upload so poor (1.5mb) ?

enter your phone number and post results  remember delete number  http://dslchecker.bt.com/adsl/adslchecker.welcome

run btspeedtester and when first test completes then run diagnostic test and post results  must be done with wired connection and preferably with IE/edge as firefox/chrome are giving odd results

if you are on adsls conenction then max up speed is about 1/1.2mb



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BinarySpeaking
Beginner
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Message 3 of 24

Re: Why is my upload so poor (1.5mb) ?

Telephone Number 01189****** on Exchange SPENCERS WOOD is served by Cabinet 3

 

Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Handback Threshold(Mbps)WBC FTTC Availability DateWBC SOGEA Availability DateLeft in Jumper  High Low High Low        Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)WBC FTTP Availability Date   ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date Left in JumperOther Offerings     Availability Date   Premise environmentStatus

VDSL Range A (Clean)22.7152.91.313.1Available---- 
VDSL Range B (Impacted)17.57.92.70.85.3Available---- 
FTTP on Demand33030--Available---- 
WBC ADSL 2+Up to 1.5--1 to 3.5Available--Yes 
WBC ADSL 2+ Annex MUp to 1.5Up to 0.51 to 3.5Available--Yes 
ADSL MaxUp to 1--0.75 to 2.5Available---- 
WBC Fixed Rate0.5----Available--Yes 
Fixed Rate0.5----Available---- 
VDSL Multicast------Available---- 
ADSL Multicast------Available---- 
Bridge TapN      
VRIN      
NTEFaceplateN      
Last Test Date25-05-2018   
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BinarySpeaking
Beginner
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Message 4 of 24

Re: Why is my upload so poor (1.5mb) ?


Your speedtest results

BT Exchange => BT Home Hub
Download  17.3Mb/s

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Distinguished Sage
Distinguished Sage
344 Views
Message 5 of 24

Re: Why is my upload so poor (1.5mb) ?

the speedtest is not from diagnostic results as that will much more information including your down and up speed and profile. Can you run btspeedtester diagnostic test using the link I previously posted

you have posted in the adsl/copper connection but from your comments and dslchecker results I think you have FTTC not adsl2

can you post stats from your router



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BinarySpeaking
Beginner
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Message 6 of 24

Re: Why is my upload so poor (1.5mb) ?

Hi imjolly

The only link I found on your original post was to  http://dslchecker.bt.com/adsl/adslchecker.welcome 

This asked for a landline number which I entered. . . it produced a table which I duly cut and pasted above. On this form there was no other link to a diagnostic test. . .I am therefore fairly confused now.

I do not believe we have FTTC, but POTS as the road out side our house is lined with telegraph poles and our service definitely comes from telegraph pole which I assume is copper and therefore POTS.

Would be grateful if you could (re-)post the btspeedtester diagnostics link

Thank you in advance for your help here. . . 

 

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conrad
Recognised Expert
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Message 7 of 24

Re: Why is my upload so poor (1.5mb) ?

Use this link and when test done click on the further diagnostics and post results - be aware it is tempermental and may need several goes to finally produce the diagnostic results which will show the IP profile needed      http://www.speedtest.btwholesale.com/

 

Distinguished Sage
Distinguished Sage
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Message 8 of 24

Re: Why is my upload so poor (1.5mb) ?

FTTC - fibre to the cabinet - and then copper from the cabinet on telegraph poles in your case to your home so I think you have BT infinity which is described as a fiber conenction as against a coppre wire conenction all the way back to the exchange  if that were the case you would not have a down speed of 17mb according to dslchecker

can you post stats from your router  if unsure then which hub/router do you use?



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BinarySpeaking
Beginner
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Message 9 of 24

Re: Why is my upload so poor (1.5mb) ?

1. Best Effort Test:  -provides background information.

 Download Speed
 16.87 Mbps
  
0 Mbps17.47 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 16.87 Mbps
 For your connection, the acceptable range of speedsis 12.23 Mbps-17.47 Mbps .
 Additional Information:
 IP Profile for your line is - 17.47 Mbps


2. Upstream Test:  -provides background information.

 Upload Speed
 1.46 Mbps
  
0 Mbps20 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 1.46Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps


We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

 Please visit the FAQ if you are unable to understand the test results.

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BinarySpeaking
Beginner
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Message 10 of 24

Re: Why is my upload so poor (1.5mb) ?

I have a BT Home Hub 4 Type A

I see there is download software for HH3 and 5 but not 4?

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