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imaner76
Beginner
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Message 11 of 15

Re: Why is "SUPERFAST FIBRE 2 UNLIMITED" 67MB always capped at various lower speeds for me

wired, and it's a BT Home Hub 3.
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Distinguished Sage
Distinguished Sage
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Message 12 of 15

Re: Why is "SUPERFAST FIBRE 2 UNLIMITED" 67MB always capped at various lower speeds for me

Ah, in which case your stats are locked in the Openreach modem and inaccessible. Without seeing the line stats its not possible to tell if your problem is with your sync speed (which would indicate a line problem) or your download speed which would indicate a congestion problem if your sync speed is good.

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Distinguished Sage
Distinguished Sage
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Message 13 of 15

Re: Why is "SUPERFAST FIBRE 2 UNLIMITED" 67MB always capped at various lower speeds for me

@licquorice

the btspeedtest results posted show a profile of 1.82mb so there is definately a problem with connection speed

did you check for dial tone?  if you get tone then try quiet line test check for line noise



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imaner76
Beginner
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Message 14 of 15

Re: Why is "SUPERFAST FIBRE 2 UNLIMITED" 67MB always capped at various lower speeds for me

I've finally got on top of this and the results are this. The line can only handle about 36MBPS. Ths information has not changed in years. So BT did miss sell a package to my wife, we have been paying £60 for a £30 service per month, for years. 

The only supported service I can see from this line is "SUPERFAST FIBRE ESSENTIAL".

So how do I get my money back and moved to the correct and only service avbailbe to me? 

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Distinguished Sage
Distinguished Sage
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Message 15 of 15

Re: Why is "SUPERFAST FIBRE 2 UNLIMITED" 67MB always capped at various lower speeds for me

Have you now connected to test socket with a filter to see if that improves your speed? Have you checked line noise?
If speed improves and as using hh3 can you run btspeedtester diagnostic test and post results


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