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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
That would be the reason, it needs to be reported as a noisy phone, not broadband, otherwise it ends up in the wrong fault queue, and may never get fixed. There ar more Openrach staff who can deal with phone faults, but not as many trained on broadband. Phone field staff are usually better at finding faulty joints.
You may find this post of interest, if you do not use a phone.
Its a recurring issue now, as people only use mobiles. They forget that their broadband needs a good phone line to work
Even picking up the phone occasionally, or better still, ringing it from a mobile, leaving it about 20 seconds before they pick up the phone.
The high voltage ringing current is very good at breaking down any slight bit of oxidisation which always build up over time.