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Evs5
Beginner
184 Views
Message 1 of 3

Wi Fi & Broadband Dropping Out

I have had BT Broadband installed for a couple of months now and have started getting issues with either the WiFi dropping out or losing Internet connection. This is been happening regularly (couple of times a day) for the past week or so. I have also seen speeds dropping to below 10mb, when normally receive 50mb (this seems to been sorted following a call to BT), not sure if the two are linked ?. Any advice on what I can do?

 

 

 

 

 

 

 

 

 

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2 REPLIES 2
Distinguished Sage
Distinguished Sage
179 Views
Message 2 of 3

Re: Wi Fi & Broadband Dropping Out

Do the lights on the home hub change colour when you get the dropout?

 

Is there any noise on your phone line when you make and receive calls?

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Evs5
Beginner
164 Views
Message 3 of 3

Re: Wi Fi & Broadband Dropping Out

Yes, it normally turns orange and no, I have not noticed any noise on the line.

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