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Burmey
Aspiring Expert
473 Views
Message 1 of 22

Wifi stable for months, now dropping out twice a day

Last year I had seemingly endless problems with my broadband. Finally it was fixed (after 4 engineers) and it's been pretty good for about 9 months. 

Three weeks ago, my next door neighbour also started having problems with their internet going down regularly.Ours was ok at this point. They apparently had theirs fixed last weekend.

However, about 2 weeks ago, our broadband started dropping out every couple of days. From a solid connection for several weeks at a time and speeds of 50mbps or just over, its now dropping out twice a day over the past few days and my speeds are now Screenshot 2019-04-13 at 18.32.46.jpg13/4down to 40mbps. Screenshot 2019-05-22 at 23.14.40.jpg

Could there be a link between our issues and those of next door's? Is there any way I can get someting sorted out to fix this before I get my speeds capped again like I had last year ? I totally understand that if it continues to drop out twice a day the speeds will keep going down and down. Summer holidays are looming and the prospect of time with kids at home and slow/no wifi doesn't bear thinking about!!!

 

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21 REPLIES 21
Sage
Sage
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Message 2 of 22

Re: Wifi stable for months, now dropping out twice a day

Any noise on your line? Quiet line test 17070 option 2 best with corded phone.

Burmey
Aspiring Expert
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Message 3 of 22

Re: Wifi stable for months, now dropping out twice a day

Will check tomorrow and repost ....
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Burmey
Aspiring Expert
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Message 4 of 22

Re: Wifi stable for months, now dropping out twice a day

Well, my speed is now down to 35mbps, so that"s not right . There's a fault somewhere. Just going to check the lineScreenshot 2019-05-24 at 11.28.03.jpg

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Burmey
Aspiring Expert
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Message 5 of 22

Re: Wifi stable for months, now dropping out twice a day

Quiet line test is silent. Does anyone have any more solutions? This is getting a bit silly now as my speeds have dropped so much in the last fortnight - ever since my neighbours also had an issue. I am thinking they must be linked. 

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Moderator
Moderator
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Message 6 of 22

Re: Wifi stable for months, now dropping out twice a day

Hi @Burmey,

Thank you for posting back and for trying the quiet line test. I'll be able to take a look at your connection and run a few tests on your line.

I've sent you an private message with details on how you can contact the team. Once we have your details, we'll run a few checks and we'll get in touch with you directly.

Thanks

PaddyB

Community ModeratorPaddyB
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Burmey
Aspiring Expert
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Message 7 of 22

Re: Wifi stable for months, now dropping out twice a day

Hi

Thanks Paddy. I can't see any private message though - just a couple from 2017 from someone else!

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Moderator
Moderator
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Message 8 of 22

Re: Wifi stable for months, now dropping out twice a day

Hi @Burmey,

Sorry about that, you should have the PM now.

Thank

PaddyB

Community ModeratorPaddyB
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Burmey
Aspiring Expert
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Message 9 of 22

Re: Wifi stable for months, now dropping out twice a day

Have sent you the relevant info now
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Highlighted
Moderator
Moderator
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Message 10 of 22

Re: Wifi stable for months, now dropping out twice a day

Thanks for taking the time to send us your details @Burmey.

We have received it so we will be picking it up for you Smiley Happy

With the bank holiday weekend it may take us longer than normal but I can assure you that we will do all we can to help you.

Thanks

DanielS

Community ModeratorDannyS
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