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CJPT
Newbie
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Message 1 of 3

Will an upgrade disable my connection?

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Hi there, I'm looking to upgrade from an older Superfast Fibre 2 package to the Ultrafast Fibre Plus. If I do so, will I lose my internet connection in the week between booking the upgrade and the engineer appointment?

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Will an upgrade disable my connection?

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no



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Moderator
Moderator
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Message 3 of 3

Re: Will an upgrade disable my connection?

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@imjolly wrote:

no


Welcome to the Community @CJPT.

@imjolly is spot on and the switch would should be done without loss of service 🙂 

Community ModeratorMatt
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