Will porting my BT number cause cancellation of BT Fibre Broadband if I'm out of contract?

[hillend]

I'm just out of contract on my BT Voice + Fibre 2 broadband service, and want to now migrate voice to a VOIP provider while retaining the Fibre 2 broadband service from BT. FTTP isn't available at my address yet, and the requirement to use BT's own SmartHub for Digital Voice is a deal-breaker for me to remain with BT for voice services.

I've just spoken to a BT service agent, who assured me that initiating the process of porting my existing landline number to my chosen VOIP provider should not result in a loss of my current BT broadband services. I am however sceptical, given posts from others on this forum. Is it possible that this could be true specifically because I am now out-of-contract with BT?

[Christopher_G]

Hi @hillend 

Welcome to the community.

It can depend on the way that your current account is set up. If your landline and broadband are bundled together, the transfer of your landline number to another provider may trigger the broadband to be disconnected. 

Our Customer Support team is in the best position to check this for you and advise further.

Chris

[TimCurtis · Accepted solution]

@hillend 

I've just done exactly what you want to do and BT/EE's assumption is that I'm moving BB & Phone to my VOIP provider and hence cancelling my package. Which for me is fine but clearly not what you want.