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Anairb
Beginner
328 Views
Message 1 of 9

Wireless key not stored

I have just upgraded to Infinity. (I was on Infinity before while liviing on the edge of Epping Forest in Loughton.  When I moved to Hackney - within a mile from the Olympic Stadium! - I found that there was no Infinity).

I am connecting to the HomeHub 2 from my main PC; a laptop; and a Samsung S3.  All three connections go via wireless.  Both the laptop and the phone connect automatically as set.  The Main PC, however, asks me for the wireless key every time, then gives me a hard time, telling me it can't connect and sending me to the Troubleshooter, which tries various things such as resetting adapter, etc.  Sometimes this works; sometimes I have to do it twice or three times.     I have looked in Network and Sharing Centre Settings.  My old HomeHub 2 connection was there. (The engineer gave me a slightly different Home Hub 2 with a different red Broadband socket).  I deleted it.   I tried to add a new network connection for the new Home Hub.   Nothing seems to help.  It still asks me for my wireless key.

 

Any suggestions, please?

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8 REPLIES 8
Guru
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Message 2 of 9

Re: Wireless key not stored

Had this when I was on ADSL as well, a new HomeHub fixed it for me.

If this helped you please click the Star beside my name.

If this answered your question please click "Mark as Accepted Solution" below.
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Anairb
Beginner
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Message 3 of 9

Re: Wireless key not stored

Did it affect all your connections - or only one, like mine?
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Anairb
Beginner
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Message 4 of 9

Re: Wireless key not stored

...and is there any advantage in getting the Home hub 3?
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vofsanity2
Recognised Expert
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Message 5 of 9

Re: Wireless key not stored

The problem is unlikely to be due to the Home Hub but it would be an advantage to get an HH3.

 

The problem is probably due to how your PC is setup.

 

I have two suggestions.

 

1. Make sure your wireless connection is handled by Windows and not any software supplied with your wireless device.

 

2. If you are using BT Desktop Help make sure that you Quit it as soon as you can after the PC is booted up.

 

If you need further assistance give us details of PC operating system, Make, type and model  of your wireless device installed and details of any associated software.

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Anairb
Beginner
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Message 6 of 9

Re: Wireless key not stored

Thank you. 

My wireless network seems to be handled by Realtek RTL8191SU Wireless LAN 802.11n USB 2.0 Net.  How do I change this to be handled by Windows?  I have looked all over the Network and Sharing center, as well as in Device Manager...

I used to have an Ethernet connection running from the Hub in the next room.  Got the Wireless USB when BT went down in our neighbourhood.   I have a fairly strong BT Openzone signal.   Maybe I should go back to the Ethernet link.  The engineer told me it wouldn't make much difference to my connection. The Realtek was working fine on my old BT connection.

 

I only installed BT Desktop Help after the problem originated. but will quit asap next time.

 

I'm on Win 7 64bit - fully up-to-date.  Made by PC Specialist.  Intel Core i7 960 @ 360 GHz 12 GB RAM

 

I've seen some criticism of the HomeHub 3, which is why I asked.

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Anairb
Beginner
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Message 7 of 9

Re: Wireless key not stored

And an update:  found a forum post which sent me to the Realtek  Properties in the Notifications bar, where I opened the configuration window, found that there was no profile for my new HomeHub; added it with network key; set it as Default; deleted the old profile, and Voila!! I am now connecting automatically!   Hooray!

Only niggle is that the signal strength is only at 74%;  Link quality 84%.  Is this poor/ok/fine?  When I look at the available networks I find that BTFON is at 58% against my connection's 56%.  Both of these are on Channel 6.  Does this make a difference?   Did a speed test.  This computer is giving somewhere around 24Mbps download/6MBPs upload.  In the next door room, close to the Hub I am getting 45mbps download and 16Mbps upload.  So I guess that answers my question about the need for an Ethernet connection?

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Guru
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Message 8 of 9

The BTFON you are seeing is probably your own router's FO...

The BTFON you are seeing is probably your own router's FON connection.  This is an unsecured connection that goes through your router to allow other FON users to get online using your router.  It is only allowed to take a very small amount of your bandwidth; it is not metered against you; and shouldn't give any additional security risk.  As it is the same wireless router it will always appear on the same channel as your main connection.

 

If you want to get the very best out of your wireless, install inSSIDer if you haven't already.  This will give more information about channels in use, signal quality etc.

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vofsanity2
Recognised Expert
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Message 9 of 9

Re: Wireless key not stored


@Anairb wrote:

And an update:  found a forum post which sent me to the Realtek  Properties in the Notifications bar, where I opened the configuration window, found that there was no profile for my new HomeHub; added it with network key; set it as Default; deleted the old profile, and Voila!! I am now connecting automatically!   Hooray!

 

    Glad your problem is fixed.  Using Windows to manage your connection stops this type of problem from happening.

 

Only niggle is that the signal strength is only at 74%;  Link quality 84%.  Is this poor/ok/fine?

 

   This is to be expected going through a (thin ?) wall  
When I look at the available networks I find that BTFON is at 58% against my connection's 56%.  Both of these are on Channel 6.  Does this make a difference?  

 

         See comment from Sjtp.

Did a speed test.  This computer is giving somewhere around 24Mbps download/6MBPs upload.  In the next door room, close to the Hub I am getting 45mbps download and 16Mbps upload.  So I guess that answers my question about the need for an Ethernet connection?

 

      If using an ethernet cable is not inconvenient then it is preferable than wireless.    


  I have found the  HomeHub 3 B  better than a HH 2 (A or B) and the HH 3 A.

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