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Grainne1986
Beginner
372 Views
Message 1 of 10

Won’t connect but blue lights in

So my bt hub has blue lights on and it won’t connect to anything!! I have done all the resets but still nothing can anyone help

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9 REPLIES 9
PaddyB
Moderator
Moderator
303 Views
Message 2 of 10

Re: Won’t connect but blue lights in

Hi @Grainne1986,

Thank you for posting. I'm sorry if you're having problems with your connection.

What devices are you using to connect to your hub and does the issue occur on all of those devices? What error message to you get?

Can you check if you can access your hub manager?

  1. Open a new web browser
  2. Type 192.168.1.254 into the address bar

And if so what does is show under Broadband connection status?

Thanks,

Paddy

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Grainne1986
Beginner
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Message 3 of 10

Re: Won’t connect but blue lights in

It says that the connection stays is connected but it still won’t connect to anything in the house weather it is a phone tv or camera @PaddyB 

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licquorice
Distinguished Sage
Distinguished Sage
239 Views
Message 4 of 10

Re: Won’t connect but blue lights in

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Grainne1986
Beginner
232 Views
Message 5 of 10

Re: Won’t connect but blue lights in

How do I turn off smart set up @licquorice 

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imjolly
Distinguished Sage
Distinguished Sage
230 Views
Message 6 of 10

Re: Won’t connect but blue lights in

have you turned of smart setup  

 

Turn Off smart setup

 

 

 

 

 

 

 

 

 

 



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licquorice
Distinguished Sage
Distinguished Sage
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Message 7 of 10

Re: Won’t connect but blue lights in


@Grainne1986 wrote:

How do I turn off smart set up @licquorice 


By following the instructions in the link I posted!

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Grainne1986
Beginner
203 Views
Message 8 of 10

Re: Won’t connect but blue lights in

I tried that link and followed the instructions but no option on smart set up on my page! @licquorice 

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Grainne1986
Beginner
202 Views
Message 9 of 10

Re: Won’t connect but blue lights in

I logged into that link they gave and I don’t have the option of smart set up

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pippincp
Sage
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Message 10 of 10

Re: Won’t connect but blue lights in