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reelstate
Beginner
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Message 1 of 4

Wrong Postcode

Hi

Moving into a new block of flats in Dorset and my flat is not listed in the building (most other flats are and have BT Infinity) but found mine down the street under another postcode and street number. How does one go above rectifying?

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3 REPLIES 3
Moderator
Moderator
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Message 2 of 4

Re: Wrong Postcode

Hi @reelstate As you don't currently have service their are no records to correct. Is your address correctly listed with Royal Mail. If so even if it is not on the Openreach database you should be able to place and order to get service connected.

 

Cheers

John

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reelstate
Beginner
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Message 3 of 4

Re: Wrong Postcode

Thanks John

 

Yes correct at Royal Mail but flats 4 and 6 don't appear on the drop list to order on the BT website and same problem when I phoned!

 

The correct address does appear on the Sky website.

 

Cheers

 

 

Ronan

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Moderator
Moderator
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Message 4 of 4

Re: Wrong Postcode

Hi @reelstate You should have been able to get your order placed when you called us and sorry that didn't happen.

 

Try the Order Chat Team to see if they can help and post back to let us know how you got on. 

 

Cheers

John

 

 

 

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