cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Aspiring Contributor
434 Views
Message 1 of 14

Wrong delivery address in system

Go to solution
Looking into ordering BT Infinity for my parents, but it's showing the wrong delivery address. How can this be fixed please? Thanks.
0 Ratings
Reply
13 REPLIES 13
Highlighted
Distinguished Sage
Distinguished Sage
432 Views
Message 2 of 14

Re: Wrong delivery address in system

Go to solution

This is a BT residential customer to customer forum. Your post does not go to BT. The only BT staff are the forum moderators who do not necessarily read all the posts.

 

You will need to contact BT to have it changed.

0 Ratings
Reply
Highlighted
Moderator
Moderator
396 Views
Message 3 of 14

Re: Wrong delivery address in system

Go to solution

@wng88 if you contact the order team on this chat link they'll be able to help. 

0 Ratings
Reply
Highlighted
Aspiring Contributor
380 Views
Message 4 of 14

Re: Wrong delivery address in system

Go to solution

Thanks @NeilO but is there an alternative?  The person I chatted to kept on saying that I didn't have an order reference number even though I had explained that I hadn't placed an order cos the delivery address was wrong.    Can this be corrected first?

0 Ratings
Reply
Highlighted
Moderator
Moderator
374 Views
Message 5 of 14

Re: Wrong delivery address in system

Go to solution

@wng88 do your parents have a line connected already? 

0 Ratings
Reply
Highlighted
Aspiring Contributor
358 Views
Message 6 of 14

Re: Wrong delivery address in system

Go to solution

@NeilO  They have BT landline.  Broadband is with another provider.  

0 Ratings
Reply
Highlighted
Moderator
Moderator
352 Views
Message 7 of 14

Re: Wrong delivery address in system

Go to solution

@wng88 Is the installation address where the line is wrong or just the delivery address for the equipment delivery?

 

Can you put their number into this checker and post the results? Make sure to remove the number in your reply. 

0 Ratings
Reply
Highlighted
Aspiring Contributor
340 Views
Message 8 of 14

Re: Wrong delivery address in system

Go to solution

@NeilO  Here you go

 

BT.jpg

0 Ratings
Reply
Highlighted
Moderator
Moderator
320 Views
Message 9 of 14

Re: Wrong delivery address in system

Go to solution

@wng88 Please use the 'click here to contact the mods' link in my forum profile to send in your parents details and we'll be happy to help. You can find the link by clicking on my username.

Thanks

Neil

Highlighted
Aspiring Contributor
309 Views
Message 10 of 14

Re: Wrong delivery address in system

Go to solution

@NeilO   Have done so.  Thanks very much for your help.

0 Ratings
Reply