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Aspiring Contributor
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Message 1 of 9

android devices connect to internet but no internet

woke up this morning and my google pixel 2 phone and samsung tablet were connected to the hub but had no internet.

any ideas on a solution, i have just recently got bt fibre, and had nothing but problems with the broad band ever since it got activated. if it cant get resolved as soon as today i think id be best switching provider (again).

but any help would be much apprciated

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8 REPLIES 8
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Aspiring Contributor
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Message 2 of 9

Re: android devices connect to internet but no internet

Its a bt home hub 6

Regards
Shaun
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Distinguished Sage
Distinguished Sage
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Message 3 of 9

Re: android devices connect to internet but no internet

If you can get on the Internet with other devices it is not a line fault you should consider buying a decent third party VDSL Modem/Router. They start in price at about £30.

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Aspiring Contributor
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Message 4 of 9

Re: android devices connect to internet but no internet

Ok thank you for the reply.

surely bt must make its customers aware of this that not all devices are compatible with the bt home hub 6, switching to bt has cost me money and it looks like it will cost me more money to switch again as i cant justify staying with bt since my internet has not been working properly since the first day.

 

is there any other potential solutions like adjusting the hub settings or anything before i phone bt back.

any suggestions will be kindly appricated.

 

regards shaun

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Distinguished Sage
Distinguished Sage
1,036 Views
Message 5 of 9

Re: android devices connect to internet but no internet

It is not that "not all devices are compatible with the bt home hub 6"  it is just in my and other peoples opinion that the HH6 is not as good as BT would have you believe and that most independent third party VDSL Modem/routers perform better and seem to give less problems if indeed any.

Unlike third party routers, as with all ISP provided routers there are only a few settings that can be changed and I think you may already have tried them in your other thread.

https://community.bt.com/t5/Home-setup-Wi-Fi-network/Google-pixel-2-connects-and-disconnects/m-p/187...

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Sage
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Message 6 of 9

Re: android devices connect to internet but no internet

I second @gg30340 a third party router, it's also cheaper than switching provider as you will still have to pay BT for the rest of your contract.

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Aspiring Expert
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Message 7 of 9

Re: android devices connect to internet but no internet

I have various Android devices connected to HH6, tablets, and phones from various manufacturers all work fine. I sometimes find I have to reboot them because of loss of WiFi I think this is more todo with Android than the HH6.

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Sage
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Message 8 of 9

Re: android devices connect to internet but no internet

I have 2 android devices connected to a third party router and never had a drop in connection, never had to reboot. Go figure.

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Aspiring Expert
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Message 9 of 9

Re: android devices connect to internet but no internet

I also have a TP-Link VR600v1 tbh not used it since the HH6 firmware update earlier this year. I can't remember if I had any issues with the VR600. I have experienced loss of Wifi with my TP-Link WA901ND AP on my Android devices.

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