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Distinguished Sage
Distinguished Sage
716 Views
Message 21 of 40

Re: banded profile?? (stuck) or something else?


@Interceptor121 wrote:
If he just signed up there are no call out costs for few weeks

Existing infinity customer of 11 months and just upgraded to infinity 2 - so charges will apply as few weeks long passed



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Message 22 of 40

Re: banded profile?? (stuck) or something else?

No, I'm not on Infinity 2?

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Distinguished Sage
Distinguished Sage
709 Views
Message 23 of 40

Re: banded profile?? (stuck) or something else?


@William_Grimsley wrote:

No, I'm not on Infinity 2?


Not sure who you are replying to but my posts have nothing to do with your connection 



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kingkano
Aspiring Contributor
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Message 24 of 40

Re: banded profile?? (stuck) or something else?

hmmm tough choice.  Do Openreach pass on a charge if they dont find a fault? (assuming i dont mention having used an extension socket). 

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698 Views
Message 25 of 40

Re: banded profile?? (stuck) or something else?

@imjolly, sorry I thought Interceptor was talking to me.

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Distinguished Sage
Distinguished Sage
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Message 26 of 40

Re: banded profile?? (stuck) or something else?

If there is no fault then no charge - and no profile reset



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Message 27 of 40

Re: banded profile?? (stuck) or something else?

Odd, I had no fault, no charge and a DLM reset. 😉

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Distinguished Sage
Distinguished Sage
668 Views
Message 28 of 40

Re: banded profile?? (stuck) or something else?

See messages 17 & 18

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Message 29 of 40

Re: banded profile?? (stuck) or something else?

I think he will get away with charges as he just recontracted on upgraded service
Otherwise nothing he can do
Like most posters here anyway!
Distinguished Sage
Distinguished Sage
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Message 30 of 40

Re: banded profile?? (stuck) or something else?

with the mess the wiring was I think there is great likelihood you will get charged for engineer visit especially if engineer sorts out wiring.  if that happens upside is engineer can then reset your line



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