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Contributor
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Message 1 of 5

banded profile?

Hello

Help needed please, I recently renewed my broadband contract and was assured everything would be as before i.e. speed, shortly after I noticed my speed had dropped to 32.40 Mbps I had previously had speeds of around 37 Mbps I did a reset and again it came back at 32.40Mbps, DSL connection time nearly 7 days now. am I right in assuming this is a banded profile?

Any help would be appreciated, router stats below.

Thanks

 

This is a list of your BT Smart Hub settings and current statistics.

Product name:

BT Hub 6A

Serial number:

+084319+NQ73768297

Firmware version:

SG4B1000E01E

Firmware updated:

15-Aug-2019

Board version:

1.0

Gui version:

1.105.0

DSL uptime:

6 Days, 21 Hours 29 Minutes 40 Seconds

Data rate:

6.03 Mbps / 32.40 Mbps

Maximum data rate:

6098 / 41012

Noise margin:

6.1 dB / 5.8 dB

Line attenuation:

24.6 dB

Signal attenuation:

0 dB / 24.6 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

29 MB Uploaded / 333 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Not active

2.4 GHz wireless network name:

BTHub6-9C3Z

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

BTHub6-9C3Z

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

58:90:43:D5:C0:C3

Software variant:

-

Boot loader:

7.33.1

 

BT BROADBAND AVAILABILITY CHECKER

Telephone Number  on Exchange ACOMB is served by Cabinet 22

 

 

Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Handback Threshold(Mbps)WBC FTTC Availability DateWBC SOGEA Availability DateLeft in Jumper  High Low High Low        Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)WBC FTTP Availability Date

ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
Left in JumperObserved SpeedsVDSLOther Offerings


Availability Date

Premise environmentStatus

VDSL Range A (Clean)42.828.85.54.825AvailableAvailable-- 
VDSL Range B (Impacted)41.6254.17.718AvailableAvailable-- 
FTTP on Demand33030--Available---- 
WBC ADSL 2+Up to 13.5--11.5 to 15.5Available---- 
WBC ADSL 2+ Annex MUp to 13.5Up to 111.5 to 15.5Available---- 
ADSL MaxUp to 6--5 to 8Available---- 
WBC Fixed Rate2 ----Available---- 
Fixed Rate2 ----Available---- 
Max Observed Downstream Speed (Mbps)32.4     
Max Upstream Observed Speed (Mbps)6.03     
Observed Date2019-11-15     
VDSL Multicast------Available---- 
ADSL Multicast------Available---- 
Bridge TapN      
VRIN      
NTEFaceplateN      
Last Test Date13-11-2019      
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4 REPLIES 4
Highlighted
Aspiring Expert
518 Views
Message 2 of 5

Re: banded profile?

That Looks like your natural data right right now.  You are on a BT home hub for a modem so no line stats to reveal what the error rate is on the line.    

Ignore the max data rate, in this case it's far too unrealistic.

The most important stats

No interleaving, your on fast path, which suggests your line has at a low enough error rate and your getting maximum sync speeds.

No extra noise margin above 6db for any extra sync speed. (You need more than 6.3 db for a speed boost and you can often get that by rebooting your router/modem.  Still it not likely you'll notice a small boost)

The only real possible speed boost right now would be to insure that you use a filtered face-plate  ( like the ones open reach used to supply and still do on visits) on the master socket and connect your modem router ( and maybe a phone ) directly to it removing any old  extension wiring if you haven't done so already.


A capped ( or banded ) profile is one that no matter how much extra noise margin you have the sync speed won't go above a set rate, This is not an issue in your case.

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Distinguished Sage
Distinguished Sage
492 Views
Message 3 of 5

Re: banded profile?

@TNT555  the hubs always show FAST whether they are on interleaved or not so that is not a guide anymore

@bigbob27 

I think you are in a banded profile especially if you restarted hub and came back exactly 32.4mb connection speed.  However as your speed is within your expected range according to dslchecker results I cannot see BT helping unless your connection becomes unstable or you get noise on your line

maintain connection and banding should release but there is no set timescale

unfortunately your are on ECI cab so currently there is no G.INP boost



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Highlighted
Contributor
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Message 4 of 5

Re: banded profile?

@imjolly
thanks, thats what i thought, i'll keep my fingers crossed that it releases.
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Highlighted
Contributor
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Message 5 of 5

Re: banded profile?

Need help now to get this reset, had a stable connection for 3 weeks now and no change to profile, I was getting 36/37Mbps now stuck on 32.40 stats below.

can a mod help?

This is a list of your BT Smart Hub settings and current statistics.

Product name:

BT Hub 6A

Serial number:

+084319+NQ73768297

Firmware version:

SG4B1000E01E

Firmware updated:

15-Aug-2019

Board version:

1.0

Gui version:

1.105.0

DSL uptime:

21 Days, 0 Hours 16 Minutes 28 Seconds

Data rate:

6.03 Mbps / 32.40 Mbps

Maximum data rate:

6182 / 40365

Noise margin:

6.3 dB / 5.4 dB

Line attenuation:

24.6 dB

Signal attenuation:

0 dB / 24.6 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

241 MB Uploaded / 2501 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

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