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mdura
Newbie
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Message 1 of 2

broad band connection getting dropped every now and then

i have had this issue for +3 weeks and they still cant figure out the fault and fix it. i m still paying for the service.

i am left to call them every day and i am in phone every single day over an hour and they are taking more time.

how do i fix this problem ??

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: broad band connection getting dropped every now and then

as your phone appears to be working can you dial 17070 option 2  should be silenet and best with corded phone

have you tried connecting to the test socket with a filter even if you have a filtered master socket to see if that helps

 

can you post stats from your router  if hh6 then advanced settings then technical log information

enter your phone number and post results  remember delete number 

https://www.btwholesale.com/includes/adsl/main.html



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