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gkarl187
Aspiring Contributor
260 Views
Message 1 of 8

broadband connection problems

hi there i swapped from talk talk fibre to bt infinty 2 about 20 days ago and ive had nothing but problems my homehub hasnt stayed on for more than 24 hours since ive had it its always dropping connection online gaming is really bad and i get game lag i had none of these problems before swapping to infinty 2.

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7 REPLIES 7
Distinguished Guru
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Message 2 of 8

Re: broadband connection problems

Can you post your line stats from the HH5 please? These are in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254

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gkarl187
Aspiring Contributor
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Message 3 of 8

Re: broadband connection problems

BT.jpg

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Distinguished Guru
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Message 4 of 8

Re: broadband connection problems

Stats say you have 15 hours uptime.

Are the disconnections because you're using wireless? Try wired.
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gkarl187
Aspiring Contributor
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Message 5 of 8

Re: broadband connection problems

im using a wired connection yesterday my connection went 3 times 

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Distinguished Guru
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Message 6 of 8

Re: broadband connection problems

The HH5 appears to have a problem currently https://community.bt.com/t5/BT-Infinity-Speed-Connection/HH5-constantly-reboots-every-3-minutes/td-p...

 

and https://community.bt.com/t5/BT-Infinity-Speed-Connection/Disconnecting-roughly-at-the-same-time-ever...

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gkarl187
Aspiring Contributor
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Message 7 of 8

Re: broadband connection problems

online gaming is almost impossible constant lagging i had no problems with tt fibre i dont know why iam having all these problems with bt

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Distinguished Guru
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Message 8 of 8

Re: broadband connection problems

There's a suggestion they're trying to implement standby power-saving using TR069
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