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Message 1 of 2

broadband just gets worse and worse

Since working from home in lockdown I've notice my broadband becoming worse and worse in the past few weeks. 

png MS 34

Download mbps14.36

Upload mbps 0.90


I can't join Zoom or Google meetings - it's so bad most of the time. I've been advised to switch to Sky. I've got a BT router and booster but it doesn't seem to help. I get angry when I see BT ads making fun of users like myself - I've been with them for year and this isn't good enough. I live 18 miles from central London - hardly the sticks. Can anyone help me please?

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Distinguished Sage
Distinguished Sage
Message 2 of 2

Re: broadband just gets worse and worse

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal


enter your phone number and post results  remember to delete number

Someone may then be able to offer help/assistance/suggestions to your problem

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