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rick1962uk
Beginner
475 Views
Message 1 of 6

broadband renew problems

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i had an email about my contrack comming to its end so i went on myBT and to products but there is no start date or end date  and there is no option to renew it just upgrade had the same problem last time and ended up getting charged a lot more till i managed to phone and renew it

how can i check as my easy option is to switch to SKY i work long ours just want an easy life

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: broadband renew problems

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There are numeous posts like your using search

phone 0800800030 who are dealing with renewals and see what you can negotiate 



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rick1962uk
Beginner
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Message 3 of 6

Re: broadband renew problems

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i have been working 14 hours straight 5 days a week i dont want to talk to any one im tiered and need to look at some deals slowly and to be honest if its not a uk call centre i only hang up

 

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garybs29
Recognised Expert
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Message 4 of 6

Re: broadband renew problems

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I'll think you'll find all BT call centres are now UK/Ireland based so there's no need for the casual racism

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rick1962uk
Beginner
466 Views
Message 5 of 6

Re: broadband renew problems

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sorry fed up and all call centres are bussy its not racism its suporting british jobs my money my policy

imjolly
Distinguished Sage
Distinguished Sage
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Message 6 of 6

Re: broadband renew problems

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Options team are uk based so you should be ok



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