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satch2107
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Message 1 of 6

broadband speed too slow for NetFlix

Few times lately I have tried to watch Netflix opnly to be told they are sorry at this time cannot show anything., When I go to help section of netflix and do a system check I find I am only getting a speed of 25mb etc's whjere my speed should be some where above 55 Mb's I pay £43+ for broadband of the Infinity type so it should be better than this.

satch
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Moderator
Moderator
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Message 2 of 6

Re: broadband speed too slow for NetFlix

Hi @satch2107,

What speeds do you get on your other devices? Is it the same for them all? Also, what device are you watching Netflix on?

Thanks

DanielS

Community ModeratorDannyS
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Distinguished Sage
Distinguished Sage
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Message 3 of 6

Re: broadband speed too slow for NetFlix

Post stats from hub

hh6 advanced settings then technical log information 

hh5 then troubleshooting then helpdesk 

enter phone number and post results. Delete number   https://www.btwholesale.com/includes/adsl/main.html



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Distinguished Guru
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Message 4 of 6

Re: broadband speed too slow for NetFlix

2019-01-11 15_53_48-Internet Connection Speed Recommendations.png

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satch2107
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Message 5 of 6

Re: broadband speed too slow for NetFlix

Well thank you for that info, so why do I get the message saying " sorry we can't show you this title at the moment, please try another one"

 

satch
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Distinguished Sage
Distinguished Sage
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Message 6 of 6

Re: broadband speed too slow for NetFlix

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