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lnewey6
Beginner
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Message 1 of 10

bt fibre plus

hi i have bt fibre plus average 67mb  but i only get 37mb is that right because i used to get 60mb a few years ago

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Distinguished Guru
Distinguished Guru
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Message 2 of 10

Re: bt fibre plus

Any noise on your line? 17070 option 2.

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Distinguished Sage
Distinguished Sage
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Message 3 of 10

Re: bt fibre plus

enter your phone number and post results  remember delete number but leave exchange and cab  https://www.dslchecker.bt.com/adsl/adslchecker.welcome



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Moderator
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Message 4 of 10

Re: bt fibre plus

Hi @lnewey6 ,

Welcome to the community and thank you for posting. Please can you try the steps as suggested by @imjolly and @pippincp. This will help to give an indication of how your connection is performing and what can be done to improve your speeds.

Thanks

PaddyB

Community ModeratorPaddyB
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lnewey6
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Message 5 of 10

Re: bt fibre plus

IMG_20190416_233654 (wecompress.com).jpg

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Moderator
Moderator
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Message 6 of 10

Re: bt fibre plus

Morning @lnewey6  and thanks for posting those details.

 

Can you also try running a speed test on a wired connection and post the results? 

 

Cheers

 

David

Community ModeratorDaveM
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lnewey6
Beginner
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Message 7 of 10

Re: bt fibre plus

Download Speed (Mbps): 36.40 Upload Speed (Mbps) : 8.31 Ping Latency (ms): 35
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Distinguished Sage
Distinguished Sage
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Message 8 of 10

Re: bt fibre plus

was there any noise on quiet line test?

can you post hub stats  if hh6 then advanced settings then technical log information   if hh5 then troubleshooting then helpdesk



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lnewey6
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Message 9 of 10

Re: bt fibre plus

his is a list of your BT Smart Hub settings and current statistics.

Product code:Smart Hub 2 Serial number:+091298+1834008844

Firmware version:v0.12.02.11078-BT

Firmware updated:Tue Jan 22 00:11:08 2019

Board version:R01 GUI version:1.53a 29_08_2018

DSL uptime:18 days,00 Hours02 Mins03 Secs

Data rate:9.999 Mbps / 43.998 Mbps

Maximum data rate:11.607 Mbps / 53.134 Mbps

Noise margin:7.7 / 9.1 Line attenuation:12.3 / 20.9

Signal attenuation:12.3 / 25.5 VLAN id:101

Upstream error control:Off

Downstream error control:Off

BT Wi-fi:Activated 2.4 GHz wireless network name:BT-3FA2X5 2.4 GHz wireless channel:Smart (Channel6) 5 GHz wireless network name:BT-3FA2X5 5 GHz wireless channel:Smart (Channel36) Wireless security:WPA2 (Recommended) Wireless mode:Mode 1 Firewall:On MAC address:4C:1B:86:8D:7F:C8 Software variant:- Boot loader: 0.1.7-BT (Thu Nov 30 09:45:22 2017

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Moderator
Moderator
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Message 10 of 10

Re: bt fibre plus

Hi @lnewey6 ,

 

Thanks for posting the stats, appreciate it. What stands out here is the up time is over 18 days. Your connection speed is within expectations (referencing your initial post). I can understand you might have hoped for a faster speed but there doesn't appear to be any problems looking at those stats.

 

Cheers

 

David

Community ModeratorDaveM
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