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l33th4ll
Newbie
379 Views
Message 1 of 24

bt infinity nightmare to get

Hello 

 

im starting to get wound up due to no one being able to answer my question on bt live chat

 

when i use the online check it says i can only get unlimited broadband

 

if i use my same telephone number and any other house number it says i can get infinity 

 

why am i the only house on the street that cannot get infinity 

 

is this a problem with the lookup bt uses or am i being screwed over for some reason 

 

dsl checker for my flat

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Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTC Availibility Date

WBC SOGEA Availibility Date

  HighLowHighLow      

ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

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Availability Date

 

VDSL Range A (Clean)159.91.20.8--Available--
VDSL Range B (Impacted)12.24.31.20.6--Available--
WBC ADSL 2+Up to 7--5 to 11Available--
WBC ADSL 2+ Annex MUp to 7Up to 15 to 11Available--
ADSL MaxUp to 5--4 to 7.5Available--
WBC Fixed Rate2----Available--
Fixed Rate2----Available--
VDSL Multicast------Available--
ADSL Multicast------Available--

 

house next door 

 

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTC Availibility Date

WBC SOGEA Availibility Date

  HighLowHighLow      

ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

 

Other Offerings

     

Availability Date

 

VDSL Range A (Clean)75.458.62018.9--Available--
VDSL Range B (Impacted)59.730208.9--Available--
WBC ADSL 2+Up to 7.5--5.5 to 12Available--
WBC ADSL 2+ Annex MUp to 7.5Up to 15.5 to 12Available--
ADSL MaxUp to 5.5--4 to 8Available--
WBC Fixed Rate2----Available--
Fixed Rate2----Available--
VDSL Multicast------Available--
ADSL Multicast------Available

--

 

 

 

both use the same cabinet (19)

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23 REPLIES 23
Distinguished Sage
Distinguished Sage
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Message 2 of 24

Re: bt infinity nightmare to get

are the dskchecker resukts from using your phone number as that is more accurate than address and post code



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l33th4ll
Newbie
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Message 3 of 24

Re: bt infinity nightmare to get

using my telephone number on both house number

 

 

been onto bt telephone sounds like not enough cabinet space adn will have to pay for more expensive normal broadband that what infinity costs

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Distinguished Sage
Distinguished Sage
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Message 4 of 24

Re: bt infinity nightmare to get

If you cabinet was waiting for increased capacity then you normally see a note to that affect with the checker results 



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Distinguished Sage
Distinguished Sage
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Message 5 of 24

Re: bt infinity nightmare to get

When you use the checker use only your phone number. Do not put your house number in as well.

 

If you are checking a neighbours house use their phone number and not their house number.

 

You then need to check that you are both on the same cabinet by checking the cabinet number that is shown at the top of the checker results. It may be that you are on different cabinets even although you are in the same street.

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l33th4ll
Newbie
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Message 6 of 24

Re: bt infinity nightmare to get

on same cabinet checked that so sounds like i gotta pay extra and wait for upgraded cabinet which could take years 😞 and still play a **bleep** infinity activation fee
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Distinguished Sage
Distinguished Sage
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Message 7 of 24

Re: bt infinity nightmare to get

As I said were there any notes about capacity problems with dslchecker results 



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Distinguished Sage
Distinguished Sage
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Message 8 of 24

Re: bt infinity nightmare to get

It has nothing to do with capacity otherwise you would not be able to get Unlimited Faster broadband which is Infinity. It is just not sold as Infinity because it is below 15Mbps. See link

 

http://bt.custhelp.com/app/answers/detail/a_id/47740/~/what-is-unlimited-faster-broadband%3F

 

There must be a reason why your estimate is showing as lower than your neighbour. How far are they and you from the cabinet?

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l33th4ll
Newbie
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Message 9 of 24

Re: bt infinity nightmare to get

dsl checker shows no result for telephone line
There is no data available for this number. This could be either because it is not a BT line or it is a new BT number that has just been provided. Most new numbers will appear on the checker 24 hours after BT has installed the line.

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l33th4ll
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Message 10 of 24

Re: bt infinity nightmare to get

did say that to customer services and saying my postcode / number is only 10-15mbps avaliable 

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