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ktnch
Contributor
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Message 1 of 3

bt infinity slow problems

Bit of a strnage one, every day speed drops to around 1.5-3.5mb and everything takes so long to load off the net, this os both wired and wireless, after restarting the home hub 5 speed gets back to around 30-50mb, this has only happened over the last week or so but getting really anoying any ideas ?

 

 

 

 

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ktnch
Contributor
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Message 2 of 3

Re: bt infinity slow problems

before a reset

 

 

12088357_10153169687173097_9035970997755755848_n.jpg

 

 

 

after a reset

 

 

 

Capture.JPG

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Distinguished Sage
Distinguished Sage
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Message 3 of 3

Re: bt infinity slow problems

are you using the test socket with a new filter or do you have a SSFP?

 

can you go to hub manager then troubleshooting then helpdesk and post 1-12

 

can you enter your phone number and post results  remember to delete number  https://www.btwholesale.com/includes/adsl/main.html

 

try quiet line test  dial 17070 option 2  should be quiet no hiss/crackle and best with corded phone

 

run btspeedtester and when first test completes then run diagnostic test and post results  must be done wired

 



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