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That shows that fibre is available, and there is no waiting list, so I am not sure what is going on.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
I'm sorry to hear about the problems you've had with this order. It's best if we take a look into it to find out exactly what's happening. We can speak with the order team dealing and also get in touch with our suppliers and update you. To get in touch, click on my user name and then on contact the mods. It can take 2-3 working days for us to reply at present.
Ive clicked the user name but cant find contact the mods. Is it becouse you are off line or am I missing something obnious!