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newcountrygirl
Beginner
148 Views
Message 1 of 3

connection issues

We recently changed over to BT. The first few weeks our conncetion speed was greatly improved. Suddenly this week every time I try and open anything the blue circle is constantly going round and everything is taking an age to open.  Is there something I am doing wrong or should some of my settings be changed on my computer?  I am not very IT savvy .

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2 REPLIES 2
zeevagirl
Newbie
133 Views
Message 2 of 3

Re: connection issues

Hi 🙂

 

Could this be a wireless issue?

 

Have you got this issue on more than one device? .. have you tried something connected via an ethernet cable?

 

Have you got a broadband light on your BT Home hub?

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Distinguished Sage
Distinguished Sage
131 Views
Message 3 of 3

Re: connection issues

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

and use this speed tester then scroll down the page and carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.

http://speedtest.btwholesale.com/

If you have a Homehub 5 can you post the stats from 1-12 by logging onto the Homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

or

If you have the Smart Hub, (Homehub 6) can you go to hub manager then advanced then technical log and post the stats. http://bthomehub.home/

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