We have run a line test and we cannot find a problem with your line. The problem may be with your own equipment so we need you to carry out some tests. To get help with that click on the 'Help Section' on top right. If you have already checked your equipment and still have a problem then please call 0800 800 151.If you have made an appointment already the details will be shown below. There is no need for you to do anything further
Hopefully the engineer on Thursday will find and fix the problem and get you speed back within estimated range
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Yes indeed the engineer was excellent , speeds have returned to a respectable 68mb , however after a week or so it is apparent that all is not well . we are still experiencing more than acceptable amounts of drop outs . I would appreciate your assistance in completely resolving this for me Thank you
Constant drop outs and speed issues again Hi , just back from holiday , speed is now 38mb , and we are experiencing several drop outs daily (was starting to happen before we went off ) , seems like your line manager is gearing us down again as the fault is clearly still there . I’m guessing it will slow drown gradually every day until we can’t use it “again” Please can I ask this is looked at as this is beyond acceptable service