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frenchmustard
Beginner
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Message 1 of 4

continual dropped connection

On getting home from work yesterday (20th) I noticed that I had no internet connection. Checking the status on my router showed it to be disconnected. About 2 minutes later however the connection was restored. I started browsing and just a few minutes in I realised that the connection had gone down again.

 

On checking the router logs and from watching the status page I noticed that I was making a connection, holding it for around 2 to 3 minutes then dropping. The connection remained down for around 2 minutes then the cycle repeated.

 

This continued all last evening and is still ongoing this morning.

 

Up to now I have done the following.

 

1) repeated tests through the online broadband checker. Depending on the state of the connection at the time I get either a "no fault found" result or "we found a problem but it's not our fault" result.

 

2) Changed to a different router. I have exactly the same problem using either the home hub 5 or a TP-link W9980. Even the timing of the disconnection cycle is the same.

 

Given the regularity of the disconnection I'm 99% certain that this is not an intermittent physical connection problem at my end. Also, given that it is exactly the same on two routers I am 100% certain it is not a router/modem problem.

 

Does anyone have any idea what I could try next other than call an engineer ? I usually work from home on Friday morning so a solution today would be useful.

 

I'm currently in the office so can't try anything untill later this afternoon.

 

Regards and thanks

Peter

 

 

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: continual dropped connection

were you connected to the test socket when you were getting the disconnections?

 

anything problems here  http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036

http://community.plus.net/exchange-information/



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frenchmustard
Beginner
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Message 3 of 4

Re: continual dropped connection

Hi, thanks for the response. Yes I tested on the test socket.

 

I've been at work most of the day but have been running broadband checks regularly aginst my number. Responses have varied from "You are connected, no fault" to "We found a fault but it's not our network or the line" and ocassionaly "Something went wrong please call us".

 

As of 15:30 this afternoon when I arrived home the connection was still in the same state. I ran some timings and found I was connected for 3 minutes and ten seconds plus/minus a few seconds then down for four minutes. The cycle would then repeat with the same period. Not the kind of result I would expect to see if I had an intermittent wiring issue.

 

Then, around 16:30 the connection came up, stayed up and as of now (19:00) is still up. I made no changes at all to the wiring or settings so nothing I did has fixed this.

 

The only conclusion is that there was a problem on the BT side that is now corrected. This doesn't give me much confidence in the online broadband checker nor the status page.

 

Thaks for your response and the links.

 

Regards

Peter

 

 

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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: continual dropped connection

By tested in test socket did you leave it in test socket for a couple of days to see if connection stability improved?

 

try quiet line test. Dial 17070 option 2.   Should be quiet day best with corded phone

 

can you post the stats from your router



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