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colin159
Beginner
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Message 1 of 6

copper to fibre 80/20 max

My 1st time  to even need   to enter  the forum 🙂 ...     had no issues   over 3 years     now  I   have  a line  fault   thou  new  master socket  fitted   few weeks  ago   all seemed   good    .  then  2 weeks  later   my speed  is  @  45.8 mb  I dont wanna  keep rebooting   hub 5  . will it take   3  days    to  settle ?    as  in past  up to now   its  always  reset   rightaway  100% , my snr  is  13.8 /6.6  @  the mo

 
DSL Line Status
Connection Information
Line state:Connected
Connection time:0 days, 00:06:02
Downstream:45.8 Mbps
Upstream:6.374 Mbps
5 REPLIES 5
Distinguished Sage
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Message 2 of 6

Re: copper to fibre 80/20 max

Can you run this checker and post back a screen shot of the results

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.

http://speedtest.btwholesale.com/

if you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/
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colin159
Beginner
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Message 3 of 6

Re: copper to fibre 80/20 max

I should not be insulted  to provide  a comfirmation   of   what  service im on   regards showing  the  cabinet  @ the end of my street   & im  more aware of  bt  wholesale  speed test   also  ,fact is  I  have  near half  what the package  i signed up for  . yes  I  sent in  all info  &   ongoing   until  solved between  , if  router   gets   under  50/10    no way  am i  ever  gonna  see  speed  I am  paying for yet  up to  1 month  ago  for about 2 years   all has been sweet as  a nut  &  support also Heart

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Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: copper to fibre 80/20 max

this is a customer help customer forum and everyone apart from forum mods who are BT employess is a customer just like you  if you want assistance from the forum then can you please provide the information requested by john46



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Distinguished Sage
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Message 5 of 6

Re: copper to fibre 80/20 max

your choice if you want the community members or not if you want our help then the information i asked for is needed to help you further
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Message 6 of 6

Re: copper to fibre 80/20 max

Hi colin159,

 

As others have stated, please post the results from the link's that john46 posted and we will all be able to help you.

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