cancel
Showing results for 
Search instead for 
Did you mean: 
paul_fettes
Aspiring Contributor
264 Views
Message 1 of 13

does anyone know what this means

does anyone know what this means

 

(353239.010000) PPPoE is down after 24 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]

 

HH5 light goes orange and then goes back to blue, has happened quite a lot today

0 Ratings
12 REPLIES 12
Distinguished Sage
Distinguished Sage
257 Views
Message 2 of 13

Re: does anyone know what this means

Your internet connection dropped after 24 minutes connection time



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
paul_fettes
Aspiring Contributor
254 Views
Message 3 of 13

Re: does anyone know what this means

thanks, I get that it dropped after 24minutes, I should have asked a different question asking if anyone knows why this happens?
0 Ratings
Distinguished Sage
Distinguished Sage
250 Views
Message 4 of 13

Re: does anyone know what this means

This could be due to line noise or internal interference or even the DLM resetting your connection. 

 

If if line noise try quiet line test. Dial 17070 option 2. Should be quiet and best with corded phone



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
paul_fettes
Aspiring Contributor
244 Views
Message 5 of 13

Re: does anyone know what this means

quiet line test is ok, no noise on line with corded phone. home hub is new as last HH5 was dropping connection every day. thought it was fixed but not sure now
0 Ratings
Distinguished Sage
Distinguished Sage
240 Views
Message 6 of 13

Re: does anyone know what this means

Are you using the test socket or do you have a SSFP?

 

can you post router stats by going to hub manager and then troubleshooting then helpdesk and post 1-12



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
paul_fettes
Aspiring Contributor
231 Views
Message 7 of 13

Re: does anyone know what this means

SSFP removed, using test socket.

 

1. Product name:BT Home Hub
2. Serial number:+076272+NQ52501839
3. Firmware version:Software version 4.7.5.1.83.8.204 (Type A) Last updated Unknown
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 00:02:00
6. Data rate:6828 / 56040
7. Maximum data rate:7328 / 58144
8. Noise margin:6.1 / 6.8
9. Line attenuation:26.2 / 20.2
10. Signal attenuation:25.9 / 19.2
11. Data sent/received:250.8 MB / 10.2 GB
12. Broadband username:bthomehub@btbroadband.com

 

0 Ratings
paul_fettes
Aspiring Contributor
230 Views
Message 8 of 13

Re: does anyone know what this means

Exchange BENTON is served by Cabinet 12
Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

High Low High Low
FTTC Range A (Clean) 78.9 59.7 20 18.6 -- Available
FTTC Range B (Impacted) 70.4 46.2 20 13.7 -- Available

WBC ADSL 2+ Up to 17 -- 10 to 19.5 Available
WBC ADSL 2+ Annex M Up to 17 Up to 1.5 10 to 19.5 Available
ADSL Max Up to 7.5 -- 6.5 to 8 Available
WBC Fixed Rate 2 -- -- Available
Fixed Rate 2 -- -- Available
Other Offerings
Fibre Multicast -- -- -- Available
Copper Multicast -- -- -- Available
0 Ratings
Distinguished Sage
Distinguished Sage
220 Views
Message 9 of 13

Re: does anyone know what this means

You 56mb connection speed is just below the bottom end of your dslchecker estimate. Your noise margin is slightly high at 6.8db  and that should refuse to 6db and give a bit more connection speedspeed



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
paul_fettes
Aspiring Contributor
219 Views
Message 10 of 13

Re: does anyone know what this means

looking at the event log and it seems to be dropping every few minutes since about 10pm, what do you think is causing it? is it jusst the DLM trying to reset the SNR?
0 Ratings