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dazwilemanuk
Aspiring Contributor
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Message 1 of 17

drop outs every few hours

Hi all

 

hope someone can help as i am coming to the end of my tether with my BT Faster Broadband connection

 

it drops out every few hours and has done for almost 2 months.  i cant watch a movie or play a game without losing connection at least once, maybe twice if i am really unlucky.

 

i got a new hh5 a little while ago and was fine for a while. then the problems started - dropping 2 or 3 times a day.  contacted bt and they sent a replacement hh5. no change.  eventually in the last few days got worse and its now sometimes dropping at least a dozen times a day, rendering my connection little short of useless.

 

almost convinced it was a hh5 issue as they seemed to take an age to resynch, so bought an asus dsl-n66u and crossed my fingers.

 

soon enough, connection dropped again and again. 

 

i have tried 3 different cables, between router and socket, removed the openreach faceplate and plugged a new filter  in to the test socket.  connected for around 4 hours and droped again.

 

Connection details from the Asus, with the filter in the master socket - the same as with the openreach filter (as you can see i lost connection again not so long ago.

 

DSL Driver Version

FwVer:5.4.11.21_A_TC3095 HwVer:T14.F7_0.0

DSL Link Status

up

DSL Uptime

0days 0hours 12minutes 7seconds

DSL Modulation

ITU G.993.2(VDSL2)

Annex Mode

ANNEX_A

SNR Down

5.8 dB

SNR Up

9.7 dB

Line Attenuation Down

102.3 dB

Line Attenuation Up

12.7 dB

Data Rate Down

13595 kbps

Data Rate Up

796 kbps

MAX Rate Down

18232 kbps

MAX Rate Up

937 kbps

POWER Down

0.5 dbm

POWER Up

0.4 dbm

CRC Down

1

CRC Up

0

 

The last drop out:


2014-02-16 22:33:14 [Informational] syslog: Terminating on signal 15
2014-02-16 22:33:14 [Informational] syslog: Connect time 82.5 minutes.
2014-02-16 22:33:14 [Informational] syslog: Sent 3492127 bytes, received 20543118 bytes.
2014-02-16 22:33:14 [Informational] syslog: LCP down.
2014-02-16 22:33:15 [Informational] WAN Connection: Ethernet link down.
2014-02-16 22:33:15 [Informational] stop_nat_rules: apply the redirect_rules!
2014-02-16 22:33:17 [Informational] kernel: tc3262_ptm_close
2014-02-16 22:33:17 [Informational] dnsmasq[14153]: started, version 2.52 cachesize 150
2014-02-16 22:33:17 [Informational] dnsmasq[14153]: compile time options: IPv6 GNU-getopt no-RTC no-DBus no-I18N no-DHCP no-TFTP
2014-02-16 22:33:17 [Informational] dnsmasq[14153]: reading /etc/resolv.conf
2014-02-16 22:33:17 [Warning] dnsmasq[14153]: ignoring nameserver ::1 - local interface
2014-02-16 22:33:17 [Warning] dnsmasq[14153]: ignoring nameserver 127.0.0.1 - local interface
2014-02-16 22:33:17 [Informational] dnsmasq[14153]: read /etc/hosts - 4 addresses
2014-02-16 22:33:21 [Informational] WAN Connection: Ethernet link up.
2014-02-16 22:33:25 [Informational] WAN Connection: Fail to connect with some issues.
2014-02-16 22:33:40 [Informational] kernel: nas8: starting interface.
2014-02-16 22:33:40 [Informational] syslog: Initialize LCP.
2014-02-16 22:33:40 [Informational] syslog: Plugin libpppoe.so loaded.
2014-02-16 22:33:40 [Informational] syslog: RP-PPPoE plugin version 3.8p compiled against pppd 2.4.5
2014-02-16 22:33:40 [Notice] syslog: pppd 2.4.5 started by admin, uid 0
2014-02-16 22:33:40 [Informational] syslog: LCP is allowed to come up.
2014-02-16 22:33:41 [Informational] kernel: Link State: PVC_8 logistic interface down.
2014-02-16 22:33:43 [Informational] kernel: tc3262_ptm_close
2014-02-16 22:33:43 [Informational] kernel: nas8: starting interface.
2014-02-16 22:33:44 [Informational] syslog: Initialize LCP.
2014-02-16 22:33:44 [Informational] syslog: Plugin libpppoe.so loaded.
2014-02-16 22:33:44 [Informational] syslog: RP-PPPoE plugin version 3.8p compiled against pppd 2.4.5
2014-02-16 22:33:44 [Notice] syslog: pppd 2.4.5 started by admin, uid 0
2014-02-16 22:33:44 [Informational] syslog: LCP is allowed to come up.
2014-02-16 22:33:45 [Informational] kernel: firewall_execute begin
2014-02-16 22:33:46 [Informational] kernel: firewall_execute end
2014-02-16 22:33:54 [Debug] kernel: nas8: no IPv6 routers present
2014-02-16 22:33:59 [Debug] syslog: PADS: Service-Name: ''
2014-02-16 22:33:59 [Informational] syslog: PPP session is 913
2014-02-16 22:33:59 [Warning] syslog: Connected to a0:f3:e4:34:54:bc via interface nas8
2014-02-16 22:33:59 [Debug] syslog: using channel 15
2014-02-16 22:33:59 [Informational] syslog: Using interface ppp8
2014-02-16 22:33:59 [Notice] syslog: Connect: ppp8 <--> nas8
2014-02-16 22:33:59 [Informational] syslog: CHAP authentication succeeded: CHAP authentication success
2014-02-16 22:33:59 [Informational] syslog: CHAP authentication success
2014-02-16 22:33:59 [Notice] syslog: CHAP authentication succeeded
2014-02-16 22:33:59 [Notice] syslog: peer from calling number A0:F3:E4:34:54:BC authorized
2014-02-16 22:33:59 [Notice] syslog: local  IP address 86.139.185.229
2014-02-16 22:33:59 [Notice] syslog: remote IP address 172.16.17.6
2014-02-16 22:33:59 [Notice] syslog: primary   DNS address 213.120.234.26
2014-02-16 22:33:59 [Notice] syslog: secondary DNS address 213.120.234.10
2014-02-16 22:33:59 [Informational] kernel: firewall_execute begin
2014-02-16 22:34:00 [Informational] kernel: firewall_execute end
2014-02-16 22:34:00 [Informational] kernel: route_setting
2014-02-16 22:34:00 [Informational] kernel: open /tmp/pre_lan_route.list fail
2014-02-16 22:34:00 [Informational] kernel: open /tmp/pre_wan0_route.list fail
2014-02-16 22:34:00 [Informational] kernel: open /tmp/pre_wan0_mroute.list fail
2014-02-16 22:34:00 [Informational] kernel: ddns_execute(), DDNS is not enable, so remove /etc/ddns.conf.
2014-02-16 22:34:00 [Informational] kernel: Link State: PVC_8 logistic interface up.
2014-02-16 22:34:01 [Informational] dnsmasq[15417]: started, version 2.52 cachesize 150
2014-02-16 22:34:01 [Informational] dnsmasq[15417]: compile time options: IPv6 GNU-getopt no-RTC no-DBus no-I18N no-DHCP no-TFTP
2014-02-16 22:34:01 [Informational] dnsmasq[15417]: using nameserver 213.120.234.10#53(via ppp8)
2014-02-16 22:34:01 [Informational] dnsmasq[15417]: using nameserver 213.120.234.26#53(via ppp8)
2014-02-16 22:34:01 [Informational] dnsmasq[15417]: reading /etc/resolv.conf
2014-02-16 22:34:01 [Warning] dnsmasq[15417]: ignoring nameserver ::1 - local interface
2014-02-16 22:34:01 [Warning] dnsmasq[15417]: ignoring nameserver 127.0.0.1 - local interface
2014-02-16 22:34:01 [Informational] dnsmasq[15417]: using nameserver 213.120.234.10#53(via ppp8)
2014-02-16 22:34:01 [Informational] dnsmasq[15417]: using nameserver 213.120.234.26#53(via ppp8)
2014-02-16 22:34:01 [Informational] dnsmasq[15417]: read /etc/hosts - 4 addresses
2014-02-16 22:33:43 [Informational] WAN Connection: WAN was restored.
2014-02-16 22:33:43 [Informational] start_nat_rules: apply the nat_rules(/tmp/nat_rules)!
2014-02-16 22:34:29 [Warning] syslog: IPV6CP: timeout sending Config-Requests
2014-02-16 22:43:25 [Informational] WEB: WEB user <admin> login

 

In summary, in the last 24 (ish hours)

2014-02-15 21:42:15 [Informational] syslog: Connect time 71.1 minutes.

2014-02-15 22:34:15 [Informational] syslog: Connect time 50.6 minutes.

2014-02-15 23:20:44 [Informational] syslog: Connect time 42.5 minutes.

2014-02-16 00:11:24 [Informational] syslog: Connect time 42.7 minutes.

2014-02-16 02:59:50 [Informational] syslog: Connect time 168.5 minutes.

2014-02-16 06:35:57 [Informational] syslog: Connect time 213.9 minutes.

2014-02-16 11:24:28 [Informational] syslog: Connect time 288.6 minutes.

2014-02-16 11:26:23 [Informational] syslog: Connect time 1.7 minutes.

2014-02-16 17:33:40 [Informational] syslog: Connect time 366.6 minutes.

2014-02-16 21:10:53 [Informational] syslog: Connect time 217.6 minutes.

2014-02-16 22:33:14 [Informational] syslog: Connect time 82.5 minutes.

thanks in advance

Darren

 

 

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16 REPLIES 16
Distinguished Expert
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Message 2 of 17

Re: drop outs every few hours

Have you still got the Openreach modem?
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dazwilemanuk
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Message 3 of 17

Re: drop outs every few hours

Yes i do, tried through that too and still the same issue.

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Message 4 of 17

Re: drop outs every few hours

Looks like a line fault, your speed is below the minimum for Infinity. Has it ever been faster?
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dazwilemanuk
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Message 5 of 17

Re: drop outs every few hours

Never been faster than that - as i said i'm on Unlimited Faster Broadband as we are quite a way from the FTTC cab.

 

I've tried the quiet line test also and that seems to be fine

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Message 6 of 17

Re: drop outs every few hours

They recently changed the band plans on FTTC. Looks like your line was adversely affected. Which OR modem do you have?
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dazwilemanuk
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Message 7 of 17

Re: drop outs every few hours

Sorry, just dropped out again giving this log -

 

2014-02-16 23:15:06 [Informational] syslog: Terminating on signal 15
2014-02-16 23:15:06 [Informational] syslog: Connect time 41.5 minutes.
2014-02-16 23:15:06 [Informational] syslog: Sent 7191878 bytes, received 30257559 bytes.
2014-02-16 23:15:06 [Informational] syslog: LCP down.
2014-02-16 23:15:07 [Informational] WAN Connection: Ethernet link down.
2014-02-16 23:15:07 [Informational] stop_nat_rules: apply the redirect_rules!
2014-02-16 23:15:08 [Informational] kernel: tc3262_ptm_close
2014-02-16 23:15:09 [Informational] dnsmasq[450]: started, version 2.52 cachesize 150
2014-02-16 23:15:09 [Informational] dnsmasq[450]: compile time options: IPv6 GNU-getopt no-RTC no-DBus no-I18N no-DHCP no-TFTP
2014-02-16 23:15:09 [Informational] dnsmasq[450]: reading /etc/resolv.conf
2014-02-16 23:15:09 [Warning] dnsmasq[450]: ignoring nameserver ::1 - local interface
2014-02-16 23:15:09 [Warning] dnsmasq[450]: ignoring nameserver 127.0.0.1 - local interface
2014-02-16 23:15:09 [Informational] dnsmasq[450]: read /etc/hosts - 4 addresses
2014-02-16 23:15:12 [Informational] WAN Connection: Ethernet link up.
2014-02-16 23:15:17 [Informational] WAN Connection: Fail to connect with some issues.
2014-02-16 23:15:24 [Informational] WAN Connection: Ethernet link down.
2014-02-16 23:15:41 [Informational] WAN Connection: Ethernet link up.
2014-02-16 23:15:41 [Informational] WAN Connection: Fail to connect with some issues.
2014-02-16 23:16:04 [Informational] kernel: nas8: starting interface.
2014-02-16 23:16:04 [Informational] syslog: Initialize LCP.
2014-02-16 23:16:04 [Informational] syslog: Plugin libpppoe.so loaded.
2014-02-16 23:16:04 [Informational] syslog: RP-PPPoE plugin version 3.8p compiled against pppd 2.4.5
2014-02-16 23:16:04 [Notice] syslog: pppd 2.4.5 started by admin, uid 0
2014-02-16 23:16:04 [Informational] syslog: LCP is allowed to come up.
2014-02-16 23:16:04 [Informational] kernel: Link State: PVC_8 logistic interface down.
2014-02-16 23:16:07 [Informational] kernel: tc3262_ptm_close
2014-02-16 23:16:10 [Informational] kernel: nas8: starting interface.
2014-02-16 23:16:10 [Informational] syslog: Initialize LCP.
2014-02-16 23:16:10 [Informational] syslog: Plugin libpppoe.so loaded.
2014-02-16 23:16:10 [Informational] syslog: RP-PPPoE plugin version 3.8p compiled against pppd 2.4.5
2014-02-16 23:16:10 [Notice] syslog: pppd 2.4.5 started by admin, uid 0
2014-02-16 23:16:10 [Informational] syslog: LCP is allowed to come up.
2014-02-16 23:16:10 [Informational] kernel: firewall_execute begin
2014-02-16 23:16:10 [Informational] kernel: firewall_execute end
2014-02-16 23:16:18 [Debug] kernel: nas8: no IPv6 routers present
2014-02-16 23:16:23 [Debug] syslog: PADS: Service-Name: ''

 

The OR modem is a couple of years old, not sure of the exact model as it's mounted on the wall behind a piano.  Not used it since we have the HH5 or the Asus, but as i said earlier, the same happens with the OR modem plugged in to the WAN socket on the Asus and the HH5

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Message 8 of 17

Re: drop outs every few hours

One thing you could try would be to downgrade the firmware on the OR modem and see if this makes it more stable. Unfortunately, this is only possible on the Huawei HG612
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dazwilemanuk
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Message 9 of 17

Re: drop outs every few hours

Shouldnt have to use that tho seeing as the HH5 and Asus have built in VDSL modems though?

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Message 10 of 17

Re: drop outs every few hours

I suggest you report a line fault and get an engineer as it shouldn't keep dropping.
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