Was it an agreed Appointment, either between 8 and 1 or 1 and 6?
I’m not entirely sure what test systems and access BT Retail and Wholesale have or use but for some reason a lot of the time their tests indicate a ‘Potential HR or Impairment in a Copper Joint’ or something along those lines. Because it tests this they send the job out unappointed.
Openreach Engineers then pick up the fault and 99 times out of 100 when they test it using their Fast Test Service it tests OK so they’ll usually test it at the last accessible point of intervention in the network and then close the fault.
Engineers have raised the discrepancies in these so called test results and the fact the jobs go unappointed for over a year now. Promises have been made that it’ll be resolved but never has.
